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Isle Casino Hotel Waterloo
- Casinos
- Waterloo, IA
About this business
Location details
777 Isle of Capri Blvd, Waterloo, IA, 50701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
smoke smell was unbearable. Would have been totally satisfied except for the overwhelming smell of smoke everywhere. Turned a nice property into an ashtray.
Business response:
We do have non-smoking rooms as well as a large non-smoking slot area in the casino. We do have a good ventilation system that completely exchanges all the air every 11 minutes. We do hope you come back to visit us again soon.
Business response:
Good Afternoon, On behalf of Isle Casino Hotel Waterloo, we wish to apologize for failing to meet your expectations and for not providing a great experience for you. If you would take a moment, we would very much appreciate learning where or how we missed providing an enjoyable and satisfactory experience for you. Thank you.
HVAC was inadequate, With outside air temperatures in upper 30's (F), the heating couldn't bring the room temperature up to 72F, the thermostat showed room temp dipping down to 69F at times even while the heat was running continuously. Hot water was intermittent. About 8 minutes of hot water in the shower, then the water would run cold.
Business response:
Thank you for letting us know about the thermostat issue you experienced in your hotel room, along with the water issue. We will have our Engineering department look into this. We hope to see you again soon.
Business response:
We strive to make sure every guests stay is great. Can you please reach out to us and let us know how we can improve? Thank you
Horrible stay. Rude staff and dirty uncomfortable rooms.
Business response:
Thank you for taking the time to comment about your stay here at Isle Casino Hotel Waterloo. We are committed to achieving the highest total guest satisfaction and your comments and concerns are very important to us. I am sorry to hear you were so disappointed in your stay, may I ask what went wrong for you and how we can improve for our future guests and hopefully you as well.
Dirty towels in bathroom, no shampoo in bottles (but lots of conditioner). Sheets not fitted properly on beds ! Front desk staff not very caring about conditions! Casino is one of the worst I-have been too!
Business response:
Thank you for letting us know about the issues you experienced in your hotel room. This information will be forwarded to our Executive Housekeeper. We hope you decide to try us again soon.
The room was terrible dusty, sink had something nasty in
Business response:
We apologize for the cleanliness issues you experienced in your hotel room. This is not up to our standards, and will be addressed with our Executive Housekeeper. We hope to see you again soon.
Buffet was closed so had to eat at the restaurant. Food was terrible.
Business response:
We are sorry for the inconvenience this may have caused. Is there something specific you can share about your experience so that we can make it better next time?
we had unrulely “neighbors” and we did complain but nothing was done nor were wr compensated. i dont believe we will stay here again
Business response:
We are very sorry your stay with us was not up to standards. We will pass this message along to the hotel team to make sure nothing like this happens again. We hope you will give us another try in the future.
Frequently asked questions about Isle Casino Hotel Waterloo
How is Isle Casino Hotel Waterloo rated?
Isle Casino Hotel Waterloo has a 3.9 star rating with 7,188 reviews.
When is Isle Casino Hotel Waterloo open?
Isle Casino Hotel Waterloo is open now. It will close at 6:00 p.m.