iTrustCapital

Jereme 

on Trustpilot

2 years ago

Service was prompt and professional Service was prompt and professional. Jimmy knew exactly what was needed to complete my inquiry and made the process easy. 

Sophia D. 

on Trustpilot

2 years ago

Investing is easy- don’t go over invest I had an issue that by oversight I invested more than allowed in a Roth 401(k). In contacting the customer service, I was able to communicate through emails on my concerns. This issue I discovered during the heaviest time of the year, it was tax season and they had changes that involved, trust Fortress which had complications arise, I was one of those who got caught in this updating process of the new program while trying to resolve my own problem. Although this delayed things, In the ... read more

Samuel S Martin 

on Trustpilot

2 years ago

iTrustCapital Sign Up Process The sign up and creating an account process was fairly simple and straight forward. The transfer of funds was also easier than I expected. What I liked the most was that I could call and have a phone conversation with someone that spoke American English with an accent that I could understand and were very helpful. 

Greg Rhine 

on Trustpilot

2 years ago

Great Experience … The representative was knowledgeable and patient as I asked numerous questions regarding the move to Fortress Trust and my Flare distribution. Really appreciate it! 

Gunblazer “Johnny” 

on Trustpilot

2 years ago

This is what customer service should be I requested a distribution and Mark was able to call me ahead of our scheduled meeting (which would have been the following week) and finalize the process before the week ended. Service has been professional and incredibly responsive, especially Mark. 

Andrew 

on Trustpilot

2 years ago

My experience was great, Thank you Mark!!! My experience was great. I needed a distribution quickly and ITrustCapital handled my case promptly and professionally. In order to make a distribution I had to change my email address and phone number because I had recently updated both. Sharon and Calvin from the service team were able to update my information quickly despite there being a few steps to do so. I also needed my distribution done quickly because I had obligations that inhibited me from receiving a verification call o... read more

Rhonda Kong 

on Trustpilot

2 years ago

Jimmy Herrera was extremely patient… Jimmy Herrera was extremely patient walking me through all of the steps to transfer funds into my bank account. Since I am older and not particularly savvy with technology, it must have taken me much longer to comprehend what I had to do, but Jimmy never rushed me or interrupt me trying to click onto all the sites and file folders to get to where I needed to be. EXCELLENT experience. 

D Peddie 

on Trustpilot

2 years ago

Withdrawal was handled very quickly. Withdrawal was handled very quickly. 

Joyce Holt 

on Trustpilot

2 years ago

Mark Morales was extremely helpful in… Mark Morales was extremely helpful in helping me handle my account paperwork. He provided excellent service and was very pleasant to deal with.