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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are lying in the Exchange Rate I'm very disappointed with the scam that you are running. iTrustCapital took $1000 of value by adding one thousand dollars to the actual market value of the BTC when I purchased at a low $57k and sold it to me at 58,019.46 as of the value in the last 24 hours. I will stop my monthly contributions because of your shady service. You took the real value of my purchase to make your company money. What a disgrace for your clients. You fooled me once!
Business response:
Hi Dennis, It's vital to compare us and our pricing to other Crypto IRAs, and amongst those, our fees and prices are very competitive, if not the best in the industry. Please note that being IRA providers, neither we nor our Qualified Custodian are exchanges. The Custodian sources liquidity from outside Liquidity Providers (LP) via market orders. Market orders lead to varied prices based on demand and volatility at the time of execution.
I highly recommend iTrustCapital iTrustCapital has a very comprehensive distribution process to prevent fraud. Though it was thorough and took some time, I am completely on board with their strategy to prevent scams. The relationship manager, Alyssa, assisted me in the last step that involved a zoom meeting. Alyssa did an excellent job. She was professional, courteous, and truly knowledgeable with the process. I highly recommend iTrustCapital to anyone interested in investing in precious metals and cryptocurrencies.
Business response:
Thank you for choosing us and for your recommendation! If you have any additional questions please reach out to us, our team is here to help.
Daria was very helpful and professional… Daria was very helpful and professional with answering all of my IRA questions. She made me feel comfortable and confident about setting up my account. I really like that you can have a self-directed Roth IRA that I can buy and sell Crypto as well as Precious Medals.
Business response:
Thank you for sharing your positive experience with Daria! If you have any additional questions, please reach out; our team is here to help.
Excellent Service I am not new to crypto trading, but was a little uneasy with leveraging my retirement dollars. Luckily, I connected with Joseph who understood my perspective, fully addressed my concerns and made the whole process simple.
Business response:
Thank you, Ed! Excellent service is what we strive for.
I want to thank Chad for his clear… I want to thank Chad for his clear instructions and patience as he guide me through allocating my funds to purchase the cryptocurrency I desired to own. I feel much more comfortable and confident as I learn to navigate the iTrust platform knowing people like him will be assisting me. Great job Chad 👏🏼
Business response:
Thank you, K! Our team goes above and beyond, especially Chad.
Ive been depositing $$$ with itrust for… Ive been depositing $$$ with itrust for the past 2 years and will keep adding into my retirement. With a good selection of top crypto's you can add to a base of Bitcoin, other top crypto's and a small hedge in gold! It's like making your own personal fund with TAX FEEE growth in your Roth account. Shout out to Dani for excellent professional customer service. Awesome group here!!
Business response:
Thank you, mrpeterkalt! If you have any additional questions please reach out to us; our team is here to help.
Poor Customer Service/Unexplained Outages iTrust has extremely poor customer support. Their problem resolution options are cumbersome and often ineffective. Often frustrating to try and solve issues.The website is often down for hours or even days with no explanation or apparent concern for their clients peace of mind. iTrust has responded to this review stating that their clients have access to an open phone line and they make themselves readily available to them. I am a client and when I call the open phone line I get a re... read more
Business response:
This review is completely unwarranted. We make ourselves extremely available to our clients. Unlike many in the crypto space, we have an open phone line, we answer support requests within hours on a daily basis. As you can see from our Google and Trust Pilot reviews, we make our clients a priority.
Poor Customer Service/Unexplained Outages iTrust has extremely poor customer support. Their problem resolution options are cumbersome and often ineffective. Often frustrating to try and solve issues.The website is often down for hours or even days with no explanation or apparent concern for their clients peace of mind. iTrust has responded to this review stating that their clients have access to an open phone line and they make themselves readily available to them. I am a client and when I call the open phone line I get a re... read more
Business response:
This review is completely unwarranted. We make ourselves extremely available to our clients. Unlike many in the crypto space, we have an open phone line, we answer support requests within hours on a daily basis. As you can see from our Google and Trust Pilot reviews, we make our clients a priority.
Their execution price is to the roof… Their execution price is to the roof even when the market price is so low. huge spread. In few cents crypto's how can they charge so ridiculous execution price which puts you at a loss to begin with itself. 2nd. their customer service is the worst. None of them are trained enough to listen and answer for it. No consistency or real help. They still have not transferred my check from another IRA provider. they don't have real limit orders. thinking of taking my money somewhere else. worst ... read more
Business response:
Hi Mel, It's vital to compare us and our pricing to other Crypto IRAs, and amongst those, our fees and prices are very competitive, if not the best in the industry. As you can see from our reviews on Trust Pilot and Google, our customer service is highly respected and appreciated. We're happy to help resolve the issue with your check, please make sure you've submitted a ticket via help.itrustcapital.com.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,236 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.