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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Compliance department is horrible! I received a distribution in 2021 and my taxes withheld weren’t remitted to the state properly. I have been working with customer relations for over a month and a half and they have been unable to get it corrected with the custodian. They also screwed up the original distribution. Two interactions and two problems. Batting 0%! I am seriously report my experience to the Department of Labor.
Business response:
Hi James, we'll continue to work with you and our Custodian to rectify this matter as soon as possible. We appreciate your patience.
Easy to work with platform great… Easy to work with platform great opportunity to invest your old 401k in cryptocurrency.
Business response:
An easy to work platform is what we strive for. Thank you for choosing us, Chris!
Check this out Great experience very easy to monitor crypto
Business response:
Thank you for choosing us, Ronald. Enjoy!
I feel very safe with my investments on… I feel very safe with my investments on I Trust capital. Any questions and concerns are always addressed. They did away with a monthly fee and only charge 1% on trading. They have a very good selection of cryptos and I am looking forward to when they have more varieties.
Business response:
We're so grateful to have you, Paula. Thank you for choosing us!
You need to offer staking for Ethereum You need to offer staking for Ethereum. Ethereum is the preeminent crypto currency and holders like myself in a retirement account would benefit tremendously from staking their holdings and letting it compound over time.
Business response:
Hi Michael, we appreciate your feedback, though it's always hard to receive a 1-star review! Thanks for being a part of this community. We will continue to add staking assets in 2023.
Great communication Great communication. Very quick response to my questions. We are all worried about the Great Crypto Exchange implosion that has happened recently, and are all very worried. We appreciate the assurances that our funds are SAFE.
Business response:
Thank you, James! Please reach out if you have any questions or concerns.
We had such high hopes when we started… We had such high hopes when we started investing with this company initially. Unfortunately, our experience was highly disappointing; we are closing our account with them immediately. We found the #iTrustCapital company very unprofessional, unethical, and dishonest. I rarely give negative reviews, but if I could give them negative stars, I would. #IRA #Crypto #Investors, Beware!
Business response:
Hi Craig, It looks like you have made several requests over the last few months, all of which have been handled by our team in a timely, professional manner. It's really important that clients understand our terms of service when onboarding with us. In your case, the account in question has funds that do not belong to the account holder. We'll continue to work with you to resolve the situation.
Just amazing to have a way to invest… Just amazing to have a way to invest retirement funds into crypto in the first place. They went out of their way to make sure I got the right IRA set up. Thanks for all your help!
Business response:
Thank you for choosing us, Jeremy! Enjoy the platform.
Been waiting for ACH transfer to bank… Been waiting for ACH transfer to bank for two weeks now. Phones are not picked up.
Business response:
Hi Dean, It looks like you tried to call us during our scheduled lunch hours when the line is closed. (562) 600-8437 is available for incoming calls M-F, 8AM-12PM; 2PM-5PM PT.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,399 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open tomorrow at 7:00 a.m.