This profile has been claimed by the business owner or representative.
iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Itrust not answering calls or email. Panic! I transferred money on a roll over and itrust did confirm they have the funds. It has now been over a week and they have not made the funds available. I have called and was told tomorrow. Now they won't answer the phone and not responding to email. I believe something bad has happened.
Business response:
We do not have a "Robert Patera" in our system. Please provide better contact information. You can email me j.feldman@itrustcapital.com
Transaction Fraud I executed several transactions this morning for Bitcoin. All these transactions showed an amount $100's below $30,000. Yet all of my transactions beginning yesterday evening show for exactly $30,000. Unfortunately I didn't go back and look into transaction history until after I had done many transactions. I'm shocked! I wonder if these kinds of things happen with fidelity. Considering moving my money.
Business response:
Update: We did have some technical issues due to a change to a new Qualified Custodian on 4/10. This led to a small subset of users experience poor buy/sell execution. We took action and rectified this situation. We haven't experienced similar issues since. This client has been reimbursed and their issue is resolved. Thank you for your time over the phone earlier this morning. We are continuing to investigate and resolve these transaction issues.
Missing money attempted to roll over 401K Attempted to roll over 401K. Previous Financial Institution confirmed money sent to iTrust seven (7) days ago. iTrust does not show money, and now they can't be reached by phone (7 attempts), and 6 emails without response. Have they shut down!? I'm starting to panic.
Business response:
Update - Due to a switch to our new Qualified Custodian on 4/10, we did have a delay funding checks for clients who sent over checks during this time period. We are glad to report that we've remedied these issues and this account was funded. We responded to you twice. No need to panic. Feel free to email me j.feldman@itrustcapital.com.
Worst customer service I’ve had in my… Worst customer service I’ve had in my life. I don’t normally write reviews but people should be warned. Once they have your money they don’t respond to emails for support and if you try to call you get a queue. Once you make it to the top of the queue an automated voice says they aren’t taking calls and it hangs up on you. I have no problem with a queue, the fact the system hangs up on you stating "we are not taking calls at this time" is a problem after waiting in a queue for 30 minute... read more
Business response:
Please email me at j.feldman@itrustcapital.com so we can investigate and resolve your credential issue. We can't identify your account from the Trust Pilot review. As you can see from our previous reviews, our record is pretty stellar when it comes to customer service. We've had a large uptick in calls this week, hence the call queue.
Crypto Dad retirement plan I needed to open an IRA for tax purposes this year. I found your website easy to navigate and love ❤️ your dashboard and the fact I can look and see my Bitcoin and other coins prosper. Very exciting to own a piece of the digital future.
Business response:
Thank you, Mark! Glad you're a part of this community.
Sadly I have spent years of my life not… Sadly I have spent years of my life not working 3 jobs. Itust gives me the chance to put a little aside and take advantage of ups and downs to build and crypto is safer than a company proned bankruptcy but crypto is miner driven.
The combination of Roth IRA and Crypto… The combination of Roth IRA and Crypto is the most powerful investment tool ever. The only worry I have is if the US government decides the two can no longer be used together. iTrustCapital has done a good job communicating and instilling my trust during challenging times in the markets, and I have faith that they would let me know if my account were ever in jeopardy.
Business response:
Thank you for sharing your positive experience with us!
Customer service is slow and sends… Customer service is slow and sends generic responses rather than responding like humans asking actual questions. And the app is super buggy, it's borderline useless. With all the banks going down, particularly in crypto, I wouldn’t trust these guys to stick around.
Business response:
Hi Brad, We do have actual humans answering these requests, and you are more than welcome to reply if you feel your questions are not getting answered adequately. The app is certainly not perfect, but our clients access their accounts via the app 24/7 for buying and selling, as well as submitting additional deposits whenever they wish.
Who doesnt have an Android App???? No App, limited coins, clunky platform!!
Business response:
Thanks for the feedback, Steven. We have an iOS app, and the Android app will be good to go in the next few months.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,227 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.