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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They price gauge you Email they did not respond to: "This is frustrating because every time I do a conditional order, you guys mark it up so much. I even refreshed and watched as the order filled. The market price wasn’t even close to $24,023! It was below 24k (I could see maybe $24,005). You guys need to look into this. I can only imagine what happens when I go to sell." Fast forward to when I decided I am going to stop using this service and sold BTC (I wish I could post a video): When I go to sell, they decrease the price... read more
Business response:
Hi Kevin. We make it very clear that Conditional Transactions are not limit orders. Conditional Transactions are a very popular and valued feature. CTs allow clients to execute transactions when they are not at their devices, but they execute as market orders. More information here - https://help.itrustcapital.com/hc/en-us/articles/4964613233043-Conditional-Transactions-FAQ Please note that being IRA providers, neither we nor our Custodian are exchanges. We source liquidity from outside providers via market orders, which lea... read more
Like to have Crypto for retirement hope it going good in the future Like to have Crypto for retirement hope it going good in the future
Business response:
Thanks Dao! We agree.
The easy displayed cryptos to invest The easy displayed cryptos to invest, and customer service are great.
Business response:
Thanks for the feedback and being a part of this community, Jose!
Having a crypto Roth IRA is amazing Having a crypto Roth IRA is amazing. Real people talk to you, easy to use interface and trade are only 1%!
Business response:
Thank you for choosing us, Jackson! We appreciate your positive feedback.
Excellent customer service Excellent customer service! Every time I have a concern or question, they are quick and detailed to resolve it!! All services work as they say and the mobile app is super easy to use. Just moved some crypto assets from older IRA to iTrust and Nadia (and other team members) helped me all along the way!!
Business response:
Thanks for the feedback and being a part of this community!
Their support is terrible. I have an… Their support is terrible I have an account with iTrust Capital. I made a $500 conditional trade on 2/19 which I cancelled the same day. The $500 is listed as pending since that date and I can’t get a response fro iTrust as to why it’s pending . They have disabled their phone support. iTrust took the $500 (reference # 175280) out of my account on 2/23. It's still listed as pending. The only email I've received is that my conditional order was cancelled because of insufficient funds. When... read more
Business response:
Hi Robert, We responded to all of your emails. You can call us on our support line, (562) 600-8437, from 8AM-12PM; 2PM-5PM PT on weekdays. It doesn't look like you've called since May of 2022. Your $500 pending is for the inflow you submitted, which will be funded today.
Below average. The communication with iTrust overall was not good. Jared Feldman was an employee who stepped up and helped assure the final outcome of my transaction. I found it difficult to have iTrust personnel to contact me in a timely manner and were unhelpful responding to my numerous email requests - simply disregarding them. It was not iTrusts fault I lost money in my investments and I risked that money on crypto opportunities slid into a bear market route. It is what it is. They may be the only choice for crypto inve... read more
Business response:
Hi Don, We were as helpful as we could possibly be during your process. When you indicated you needed some help, we made sure you received it.
Safe and simple platform to invest in… Safe and simple platform to invest in cryptos so you can diversify part of your IRA accounts.
Business response:
A safe and simple platform is what we strive for. Thank you, Manikone!
Deceptive Pricing & Misleading Order Types iTrustCapital has deceptive pricing policies and, IMO, seems to take advantage of people who don't know the difference between conditional and limit orders. First, iTrustCapital states that they charge 1% per transaction. Yes, they charge 1% per transaction and that is true! What they DO NOT tell you is that it is a 1% transaction on top of padding the spot price. I'll use BTC for this entire post, but the same goes for any of iTrustCapital's digital assets. For BTC this pad is usua... read more
Business response:
Hi Travis, we do not hide behind any of our fees or order types. It seems that you have failed to read through the plethora of material we provide on our support page, and more importantly, our terms of service, that clearly state the structure of our fees and how we process different types of orders and transactions. Please note that being IRA providers, neither we nor our Custodian, M2 Trust Services, are exchanges. We source liquidity from outside providers, which leads to the bid-ask spreads you are referencing. We are c... read more
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 14,227 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.