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iTrustCapital

4.8

About this business

Location details

2372 Morse Avenue, #966, Irvine, CA, 92614, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 5:00 p.m.
Tue7:00 a.m. to 5:00 p.m.
Wed7:00 a.m. to 5:00 p.m.
Thu7:00 a.m. to 5:00 p.m.
Fri7:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.814,227 reviews
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Mike's profile image
Mike 
2 years ago

Jimmy Herrera and Gladis Miranda are excellent Gladis Miranda, and Jimmy Herrera helped me. I was very impressed with the speed and efficiency of the execution of my full in-kind distribution. Gladis sent me prompt emails at every step that explained the process and what I needed to provide and sign. A micro amount was sent to my crypto wallet within a few days of my original request, and on my confirmation of receiving it Gladis sent me the link to schedule my phone consultation to confirm my identification and authority. I... read more

Business response:

Thank you, Mike! We appreciate you sharing your positive experience with Gladis and Jimmy. Please reach out if you have any additional questions or concerns. 

vava's profile image
vava 
2 years ago

I have a crypto IRA with ITrustCapital I have a crypto IRA with ITrustCapital. They provide seamless support. It is very easy to get their staff to help with technical, funding or conversion issues. Support staff is friendly and easily available. The platform is pretty easy and intuitive to use. Their fees are reasonable. I have had a great experience with them! 

Business response:

Thank you for choosing us, vava! Please reach out if you have any additional questions or concerns. 

Max Moore's profile image
Max Moore 
2 years ago

I phoned the customer service line as I… I phoned the customer service line as I was receiving an error message each time I attempted to place an order. Trent (the customer service representative who took my call) was able to work with the ITC IT team and within 30 minutes of my initial call everything was working properly and I was able to execute my transactions before any price increases. My experience with ITC, and especially Trent have been outstanding. I am a very satisfied customer and I highly recommend ITC for Crypt... read more

Business response:

Thank you for the positive feedback, Max! Please reach out if you have any additional questions or issues. 

Richard Chang's profile image
Richard Chang 
2 years ago

Great customer service team. (Thanks Nadia) I am based out of New York, and iTrustCapital (iTC) came highly recommended to me. I think they are a good and solid company although nearly two years ago; being based out of New York and having my funds sitting in the cryptocurrency XRP; due to some highly questionable tactics done by the SEC to file charges against members of the company Ripple, it likely contributed to iTC stopping its support of the token a couple years back for NY and Hawaii residents given the regulatory unce... read more

Business response:

Thank you, Ricard! We're glad to have you back and are committed to providing you with excellent service and support. Please reach out if you have any additional questions or issues. 

Kenn B.'s profile image
Kenn B. 
2 years ago

During my research/discovery period the… During my research/discovery period the informed clarity given to my questions coupled with personalized followups, have left me with only the following recommendation...if you're searching for a crypto retirement allocation, look no further. 

Business response:

Thank you for choosing us, Kenn! We hope you've been enjoying the platform. 

Lawrence Madsen's profile image
Lawrence Madsen 
2 years ago

ITrust is so much easier and less… ITrust is so much easier and less expensive than bitcoin ira who I originally moved a traditional ira into only to find that the requirements to generate interest change often and that they were charging me $20/month just to hold my dwindling savings (I was paying monthly while no interest was gained at all). Moving over to iTrust was a no brainer, the fund transfer was fairly straightforward though I did have questions that their support helped with very quickly (thank you Gladis Miranda!)... read more

Business response:

Thank you for choosing us, Lawrence! Please contact us if you have any additional questions or concerns. 

Devon Beard's profile image
Devon Beard 
2 years ago

iTrust Capital is the place for Crypto IRAs Jimmy helped out with a distribution. Super helpful and fast support. Highly recommend iTrust Capital for managing a crypto IRA! 

Business response:

Thanks, Devon! We appreciate the kind words and are glad we could provide you with a positive experience! 

Arlene B's profile image
Arlene B 
2 years ago

Everyone is so professional and courteous. … Everyone is so professional and response to all my inquiries we’re responded to quickly, in a timely manner. Jimmy Herrera was very professional and courteous. He answered all my questions and provided guidance through my distribution request process. Thanks also to Sharon Kim. Amazing and flawless. What a great team! I refer my friends here for their crypto IRA Thank you, iTrust Capital. Best, Arlene 

Business response:

Thanks for taking the time to share your positive experience. We truly appreciate it! 

Michael Calkins's profile image
Michael Calkins 
2 years ago

This is in regards to ItrustCapital This is in regards to ItrustCapital. The 6% spread I was mentioning for XRP is 100% accurate. I put in a buy at .795 and it executed at .835. The is a 5% increase on top of the 1% you are charged. Equals 6% and then when you sell it will be the same. That is a 12% hit. 

Business response:

When XRP was re-listed on 7/13, the demand was unprecedented and liquidity was limited. Bid-Ask spreads from our Qualified Custodian's Liquidity Providers (LPs) were higher as a result. This also occurred on other platforms. Spreads and transaction execution have since come down to relatively normal levels. We will continue to monitor and push the LPs for tighter execution. For now, some clients are submitting smaller transactions to get a gauge for the spread at the time they're attempting to purchase. 

Frequently asked questions about iTrustCapital

How is iTrustCapital rated?

iTrustCapital has a 4.8 star rating with 14,227 reviews. 

When is iTrustCapital open?

iTrustCapital is closed now. It will open at 7:00 a.m.