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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This platform cannot keepup with market… This platform cannot keepup with market volatility and it looks like they intentionally try and screw you on trades. During a market dump, the buy price for XRP (one example) was $3.34 while the sell price was around $2.00 and the actual market price at this point was $1.77 approx. Yes, it was high volatility and I called customer support and he said it must just be a screen issue. I called BS and reset many times. The sell buy price then came down to $2.40 but the market was still tr... read more
Business response:
Hi Ken, We'll give you a call this morning and make this right. We'll also do an analysis on your transactions. What occurred on Friday afternoon was the most volatile event in the history of crypto and liquidity providers around the world all faced challenges. With that said, the market stabilized and it looks like you were able to continue transacting over the weekend.
I had very good experience today!… I had very good experience today speaking with a representative named Josh B..He was extremely knowledgeable and friendly. Most of all, he was able to resolve my issue, and also he said that he was going to forward over a glitch I pointed out to him to the team, concerning the new Crypto Deposit format, that was recently implemented.
Business response:
Thank you, Jason! We’re so glad Josh provided knowledgeable support and quickly resolved your issue while addressing your feedback.
Ayrton was extremely helpful and… Ayrton was extremely helpful and knowledgeable He was great to work on transferring my crypto
Business response:
Thank you, David! We’re so glad Ayrton provided knowledgeable support and made your transfer smooth.
Great service from Alyssa Ebner Great service from Alyssa Ebner, she frequently helps me out and always is prompt, courteous and gets the job I need done. Itrust has been great to have to hold my crypto in an IRA! Thanks ITRUST.
Business response:
Thank you, Carmen! We’re so glad Alyssa provides prompt support. It is good to know you’ve had a great experience with us.
I recently complained about an ACH… I recently complained about an ACH transfer issue I was having with iTrustCapital. The problem has been discovered to lie with my bank and NOT with iTrustCapital. ITrustCapital is not to blame for the problem and I sincerely apologize for the unfounded review. ITrustCapital is a reputable and ultra professional organization deserving of only the highest praise for integrity and security. Without reservation, I recommend iTrustCapital to anyone seeking maximum security and utility for their... read more
Business response:
Thank you for your thoughtful update and kind words. We’re truly grateful for your trust and understanding, and we’re glad everything was resolved. It means a lot to know you feel confident in our team and the security we provide.
Funding my Premium Custody Account Ayrton talked me through the process of getting my crypto off cold storage and the funding of my Premium Custody Account. Aryton was extremely helpful and knowledgeable. I have had nothing but positive experiences with ITrustCapital.
Business response:
Thank you, Jeremy! We’re so glad Ayrton provided knowledgeable, helpful guidance in funding your PCA.
I Trust Capital Best in class platform for crypto custody Best choice for crypto IRA and premium custody accounts around. Customer service is top notch and Josh is the man when helping out with any questions or concerns. Heartily recommend this platform
Business response:
Thank you, Arien! We’re so pleased you consider us to be the best choice for crypto IRAs and custody accounts. We appreciate your recommendation.
Ayrton was FANTASTIC!! Ayrton was FANTASTIC!!! Extremely knowledgeable & helpful! Made transferring my crypto to Itrustcapital easy & seamless. Thank you Ayrton
Business response:
Thank you, Tanya! We’re so glad Ayrton made your transfer easy and seamless. Feel free to reach out to us with any additional questions.
Needed help verifying that I was taking… Needed help verifying that I was taking the proper steps to send crypto to my PCA account and Alex was extremely patient and helpful.
Business response:
Thank you, George! We’re so glad Alex provided helpful guidance to ensure your transfer went smoothly. Feel free to reach out to us with any additional questions.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 17,863 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open at 7:00 a.m.