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iTrustCapital
- Finance
- Irvine, CA
About this business
Location details
2372 Morse Avenue, #966, Irvine, CA, 92614, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Account balance went to Zero Today when I got in my account, the balance showed zero for a long time and that really freaked me out. After a long while my correct balance appeared. Also something that was very strange was the word "None" was added to my account name. I don't know what this is about. This makes me feel insecure about putting my assets with ItrustCapital. Also you can't just pick up the phone to talk to people when things like that happen. You still got to send an email to customer service and hoping that s... read more
Business response:
Hi Dolt, We are sorry you had this experience. What you are describing are front facing issues impacting your account. All funds are held in secure storage and are safe. The amount shown on your dashboard is merely a placeholder representing what you own with us. We will respond to your support ticket today with further information.
Discrimination Against Green Card Holder My wife, who lives with me here in the United States, tried to create an account with Itrustcapital. They refused to let her create an account; they are discriminating against her simply because she is a green card holder. They treated her horribly. She provided all required documentation, including proof of residence; but Itrustcapital refuses to even have a conversation with her, they just said "we can't help you." We're married, she lives here with me in the United States, she has ... read more
Business response:
Hi Tim, We hope to offer our product to potential customers who have TINs in the future, but we are currently unable to do so given onboarding limitations imposed on us by our vendors. Thank you for considering our platform.
There should be more choices in crypto… There should be more choices in crypto to invest on.
Business response:
Hi Miguel, We are working to add more assets to the platform, and appreciate your patience.
No possibility to self-custody No possibility to self-custody. After seeing what happened in Canada, I don't want to have my crypto vulnerable to the whims of a government that decides that they are going to seize it just because they have a different point of view. It happened to our family once before when we left a communist country. enough said...
Business response:
Hi Eduard, Thanks for the feedback. IRA assets must be held in qualified custody under the umbrella of a Trust.
No investment options Options should be made available to stake and earn on DeFi projects.
Business response:
Thank you for your review. Stay tuned for our updated features on the platform!
Never received $100 Bitcoin I used a link to sign up which was supposed to give me $100 Bitcoin, then when I had problems getting account set-up, their help center recommended a variety of solutions including signing up incognito. Anyway, was finally able to get account set-up only to have then tell me I didn't use the right link to sign up. I sent an email immediately after account was set-up to make them aware, but basically they didn't seem to care. Now I need to add $750 for balance of 2021 IRA, and they have changed min... read more
Business response:
Hi Daniel, We are sorry you had this experience and truly appreciate you being a part of this community. It's really important that clients use the affiliate links provided directly from our partners. In addition, we've always had the $1,000 minimum additional deposit policy. With that said, we always seek to make the user experience more friendly, and we will continue to make improvements to the Support Page to ensure we're being as transparent as possible.
Overall I appreciate iTrust services… Overall I appreciate iTrust services and the provided specialization to Crypto currency, however live feedback to address pressing matters a bit slow (have to schedule a call back many days later - too slow when market is 24/7) and unable to talk to live human in critical situation - otherwise would have given 5 stars.
Business response:
We appreciate your patience, George! Thank you for choosing us!
Simple and flexible Simple process to open an account and transfer funds from an external retirement account. Coinbase-based crypto selections. Simple fee structure.
Business response:
That's what we strive for! Thank you, David!
From start to finish all the staff I… From start to finish all the staff I had the pleasure to engage with were supportive, patient , knowledgeable, and professional. The trading fees are reasonable. There is no monthly or yearly fee. I advise those depending how you initially fund your account to be patient. It is a process that Itrustcapital does all the administrative legwork which is a large burden lifted. The idea of future staking is what I would look for in a self directed retirement plan in crypto assets. I am excite... read more
Business response:
Thank you, Fred! It's great to have you onboard. Stay tuned for our updated features to the platform.
Frequently asked questions about iTrustCapital
How is iTrustCapital rated?
iTrustCapital has a 4.8 star rating with 16,813 reviews.
When is iTrustCapital open?
iTrustCapital is closed now. It will open on Monday at 7:00 a.m.