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Joe Myers Kia
- Car Dealers
- Houston, TX
About this business
Location details
16484 NW Freeway, Houston, TX, 77040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Customer service is great. He's always in a good mood. Never pushy.
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that you consistently enjoy great customer service with our team. Our goal is to create a welcoming and supportive environment for all our customers, and we're glad that our friendly approach resonates with you. We appreciate your recognition of our commitment to providing a pressure-free experience. Thank you for choosing us, and we look forward to seeing you again soon! If you need anything in the meantime, don't hesitate to reach out.
Friendly service. Good coffee.
Business response:
Thank you for your delightful feedback! We're glad to hear that you enjoyed our friendly service and that our coffee added to your experience. We believe that a welcoming atmosphere and thoughtful touches, like great coffee, contribute to making your visit more enjoyable. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for more friendly service and of course, another cup of coffee!
It was polite, quick and easy.
Business response:
We appreciate your concise feedback about your recent service experience. Our team works hard to ensure that every customer interaction is efficient, professional, and pleasant. Your comments confirm that we are meeting our goal of providing a streamlined and courteous service experience. We understand that your time is valuable, and we strive to make every visit as smooth and convenient as possible. Thank you for choosing our service department and for taking a moment to share your positive impression of our team. We look f... read more
Fast, courteous service. Marc was a great service advisor. Work completed quickly and at ca fair price.
Business response:
Thank you for your positive review! We're thrilled to hear that you had a fast and courteous experience with our service team. It's wonderful to know that Marc provided you with exceptional service as your advisor. We pride ourselves on completing work efficiently while maintaining fair pricing, and it's gratifying to hear that we met your expectations in both areas. Your satisfaction is our top priority, and we are grateful for your feedback. Thank you for choosing us for your automotive needs. We look forward to serving yo... read more
Very quick service. Nice showroom & waiting area.
Business response:
Thank you for your positive feedback! We're thrilled to hear that you experienced quick service and enjoyed our showroom and waiting area. Providing a comfortable and efficient experience for our customers is our top priority. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
They forgot to tell me my car was done so I had to call and go check myself because I was waiting for too long
Business response:
Thank you for your feedback, and we apologize for the inconvenience you experienced regarding the communication about your car's completion. We understand how frustrating it can be to wait without updates, and we appreciate you bringing this to our attention. To ensure this issue is addressed and to improve our communication moving forward, please reach out to Jason Proios at Jproios@vtaig.com. He would be happy to assist you and ensure that your future experiences are more seamless. Thank you for your understanding, and we ... read more
Someone reached out but I was unable to get over to their shop.
Business response:
We appreciate you taking the time to share your experience and provide a 5-star rating, even though you were unable to visit our shop on this occasion. The fact that our team proactively reached out to you demonstrates our commitment to customer service and communication. We understand that scheduling can be challenging, and we are always happy to work with our customers to find a convenient time for your visit. If you are still interested in our services, we would be glad to accommodate your schedule and find a mutually sui... read more
I think you charge too much for an OIL Change. It is extremely inconvenient to bring this car into your location for basic service. I will not lease again knowing now the dealer has to do all the service work. I can get an oil change 5 minutes from my home for half the cost. Every time we bring the car in for service they try and sell all types of recommended inspections and services that are outrageously expensive. Now I understand why they say a lease is a Fleece.
Business response:
Thank you for taking the time to share your feedback. We're sorry to hear that you feel our pricing for oil changes and service work is too high, and we understand how inconvenient it can be to bring your car in for basic services. Your concerns are important to us, and we appreciate you voicing them. We strive to provide high-quality service and transparency regarding our pricing and recommendations. We understand that everyone has different budget considerations, and we are committed to exploring options that meet your nee... read more
They didn't send me the multipoint inspection video.
Business response:
Thank you for your feedback! We're glad to hear that you had a good experience overall, but we apologize for not sending you the multi-point inspection video. We strive to keep our customers informed about their vehicles, and we understand how important that video can be. To ensure you receive the information you need, please feel free to reach out to us, and we will make sure to provide the inspection video promptly. If you have any other questions or concerns, we're here to help. Thank you for your understanding, and we ap... read more
Frequently asked questions about Joe Myers Kia
How is Joe Myers Kia rated?
Joe Myers Kia has a 4.3 star rating with 3,180 reviews.
When is Joe Myers Kia open?
Joe Myers Kia is closed now. It will open at 7:30 a.m.