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Joe Myers Toyota
- Car Dealers
- Houston, TX
About this business
Location details
19010 NW Freeway, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Not normal for my dealer, but had a recent oil change and have since discovered a leak of my new oil. Taking it back in Monday morning to see what is causing leaking. A headache, but a dealership fluke that I won't hold against them.
Business response:
Thank you for sharing your experience. We are sorry to hear that you are not satisfied with your oil change. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so they can assist you with resolving this matter.
Was not the service I was requesting
Business response:
Thank you for your feedback. We're sorry to hear that the service you received didn't meet your expectations. We would love to make things right. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com, and they will assist you further.
It took 2 1/2 hours for an oil change and they gave me a whole packet of recommended service that don't need to be done.
Business response:
Thank you for your feedback, and we apologize for the extended wait time and any confusion regarding the recommended services. We understand how frustrating this can be. Please contact Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns and ensure you're provided with the best experience moving forward. We value your time and feedback and look forward to resolving this for you.
This isn't my car and they refuse to remove from my email, so leaving bad reviews till complete.
Business response:
We apologize for the confusion. We would be more than happy to update our system. At your earliest convenience, please reach out to Jose Teran at Jteran02@joemyerstoyota.com, or Scott Michael at SMichael@joemyerstoyota.com. Thank you.
Complaint Regarding Potential Price Gouging on Vehicle Service Manager: Jose G and Miguel O. I am writing to formally express my concerns regarding the pricing of services rendered at your dealership on my vehicle, as a loyal and repeat customer. I have recently noticed inconsistencies in the charges for my most recent service visit(s) and would like a thorough review to ensure that all work performed was necessary, completed correctly, and fairly priced. I kindly request a detailed breakdown of the services provided, includ... read more
Business response:
We apologize for any concerns you've experienced regarding the pricing of your recent service visit. We take such matters seriously and appreciate your loyalty as a repeat customer. We understand the importance of transparency and fairness, and we would like to thoroughly review your service history and the charges in question. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com, and they will work with you to address your concerns and ensure everything is resolved to... read more
I received my car and it was dirty because of the company's workers .
Business response:
We apologize for the condition in which you received your vehicle and understand your frustration. This is not the standard of service we aim to provide, and we would like to resolve this matter for you. Please reach out to either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can address your concerns directly and ensure you're completely satisfied with your experience. Thank you for bringing this to our attention.
I didn't have service performed on 1/22/25. Your dealership ordered a part for my car, called to tell me it was in and that I should call to schedule service. I got sick, had several Dr. appointments and when I called Thursday, 1/30, I was told they no longer had the part they ordered for my car. HOPEFULLY, someone has ordered the part again and will call me when it's in.
Business response:
We apologize for the inconvenience you experienced. We understand how frustrating this situation must be. Please reach out to Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com so we can assist you further, ensure the part is ordered again, and keep you updated on its arrival. Thank you for your patience!
I sought to have fluid levels checked in addition to the engine oil changed. THEY WE NOT even though the brake and power steering levels were low. The repair order first line said "Check fluid levels" but it wasn't done. Suggest you INSPECT WHAT YOU EXPECT.
Business response:
Thank you for bringing this matter to our attention. We regret to hear that the service you received did not meet your expectations. We take your feedback seriously and would like the opportunity to resolve the issue. Please contact Rodney Feltus, our Customer Relations Manager, at Rfeltus@joemyerstoyota.com or 281-653-5192 so that we can address this situation promptly and ensure it doesn't happen again.
Had to make multiple visits to fix alignment and it's still not fixed.
Business response:
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it can be to have to return multiple times for the same issue, and we want to make sure it's resolved properly. Please contact either Jose Teran at Jteran02@joemyerstoyota.com or Scott Michael at SMichael@joemyerstoyota.com, and they will be happy to assist you further and ensure that your alignment issue is addressed.
Frequently asked questions about Joe Myers Toyota
How is Joe Myers Toyota rated?
Joe Myers Toyota has a 4.5 star rating with 15,775 reviews.
When is Joe Myers Toyota open?
Joe Myers Toyota is open now. It will close at 9:00 p.m.