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JOEY Lansdowne
- Restaurants
- Ottawa, ON
About this business
Location details
825 Exhibition Way, Unit 103, Ottawa, ON, K1S 5J3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Kind server, fast NYE service, but confusing communication.
Business response:
Hello Dee, Thank you for taking the time to provide us with this feedback. I apologize for the confusion with communication. I have reached out to you privately to discuss this further.
Ordered a well done Steak Frites and it was served medium. How does such a thing even occur? While the kitchen took it back to cook it further, I had to wait while the other guests I was with ate their meals.
Business response:
Hello Mary, Thank you for taking the time to provide us with this feedback. I am sorry to hear about your disappointment with your experience on the 27th. I have reached out to you privately to discuss this further. Best, Serena Macri Guest Service Manager
Our server although very nice seemed very inexperienced. She had another server helping us which seemed way more experienced. The hostess at the front was also very inexperienced...had a reservation which specified a high top in the lounge. I asked if we could sit at the window and 4 tables at the window were empty but she wasn't sure if we could have one of those tables?? Please train your staff better and if you have a reservation sit your guests where they want to sit...as all tables are the same. Its not like I was ... read more
Business response:
Hello Mary, Thank you for taking the time to provide us with your feedback, it will be taken into consideration as we continue to grow and train new individuals.
Overall experience is bad The manager was not friendly at all and seemed to be not caring about the guests. Our reservation was at 3pm and we were only let in 3:20!! Had a birthday gathering for 10 people and they insisted to separate the group into 2 tables at a distance or else to pay min. 18% gratuity. However the table next to us was empty all the time The servant just cared about the tips in the end and was pushing us to leave the place by saying: restaurant policy is 2 hours dining only Won’t consider this place in fut... read more
Business response:
Hello Fady, Thank you for taking the time to provide this feedback. I have contacted you privately with my contact information so we can discuss this matter further! I look forward to hearing from you. Best, Serena Macri Guest Service Manager
Ordered the fish tocos. There was 2 which I expected but they were so bad I could only eat one. I was not offered something else. I paid my bill in full and left.
Business response:
Hello David, Thank you for taking the time to provide us with this feedback. I am extremely sorry to hear about your disappointment with your recent dining experience with us. I would love the opportunity to discuss this further with you. I have sent you a private message with contact information! I look forward to hearing from you! Best, Serena Macri Guest Service Manager
Love being served champagne as a welcome to dining at your restaurant - nice touch! Have been to Joeys multiple times, in many locations even in Vancouver and the service was always great. However last night the Server was okay. Didn’t find her personable and maybe bordering annoyed with us. She failed to inform the table that there was a few minutes left to Happy hour (we overheard after she told another table). Upon learning this we asked to cancel one of the ladies drink order and the server said too late. I’ve been to Mo... read more
Business response:
Hello Sonia, Thank you for taking the time to provide us with this feedback. I am extremely sorry to hear about your disappointment with your recent dining experience with us. I would love the opportunity to discuss this further with you. I have sent you a private message with contact information! I look forward to hearing from you! Best, Serena Macri Guest Service Manager
We went to Joeys for the third time before a show at TD Place. When we arrived we were told we had the table for 2 hrs only. Fair enough. I didn’t remember being told that when I made reservation but okay. After ordering appetizers, cocktails, mains, a bottle of wine and while still eating (70 minutes in) a “manager” came over and asked if we had been told if time limit of 90 minutes—we said we had been told 2 hours. He left and about 10 minutes later a woman came to tell us the next party was there and we would need to va... read more
I expected a bit more food for the price of the items
Business response:
Hello Jonathan, Thank you for taking the time to provide us with this feedback. If there is anything additional you think we would benefit from knowing please check the private message I sent so you are able to reach out to me! Serena Macri Guest Service Manager
We were sat at a table that the lighting above our table was burnt out and the lighting is already pretty dim inside the restaurant, we asked for another candle at our table so we can see our menus better and the server must have forgot to get us one.
Business response:
Hello Coleen, Thank you for taking the time to provide us with this feedback. Please check your private messages with my contact information should there be anything further you would like to share with us. Serena Macri Guest Service Manager
Frequently asked questions about JOEY Lansdowne
How is JOEY Lansdowne rated?
JOEY Lansdowne has a 4.7 star rating with 13,118 reviews.
When is JOEY Lansdowne open?
JOEY Lansdowne is open now. It will close tomorrow at 12:00 a.m.