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JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
This poor waiter was the most horrible waiter ever! He was nice though, maybe not smart enough to know he was horrible. He came to the table nicely, took our order(slowly). Asked several several times for us to repeat what we wanted(4 people only 2 had alcohol drinks, one was WATER and the other bubbly water with cranberry - not hard). Then took the food order - equally as excruciating to watch him enter into a tablet about 3 times! Food came. It was good, but didn’t see the waiter again. Well actually saw him walk by... read more
We booked for Friendsmas Dinner. Server was moody, rude and very slow. Could definitely see she didn’t want to be there: we waited almost an hour for an appetizer, 20min for drinks and was told they were out of things we tried ordering. Overall disappointed
My only complaint will be the 2hr table enforcement, I mean how can you enjoy a night with family, friends to celebrate a birthday when you are constantly push to hurry because the place is fully packed. I understand the logic, but I hate it, first time since Covid that I get that feeling to hurry because they probably over booked the place or were not ready for so many people.
It was not the first time here, but this time very disappointed ; we booked a table at the patio but the we got a table at lounge /bar; we came to have our Anniversary dinner Food : my steak was not possible to chew ( And finally : recite , we ordered 2 steaks but in our bill was 3 ; I saw that and mentioned to the server , he just said “oh sorry guys for that” Can’t recommend
Business response:
Hi Dariia, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the issues you experienced during your anniversary dinner. We understand how important special occasions are, and we deeply apologize for not meeting your expectations. This is certainly not the experience we want for our guests, and we will be addressing these concerns with our team to ensure they are handled better in the future. We appreciate you bringing the billing issue to our attention, and we apologize for the inconve... read more
The food was great, however the service was really slow and not overly polite. I almost felt like I was bothering them when I needed service. I don’t think I would recommend this place. We had two servers. One male and female. The female was very nice. The Male was not.
Business response:
Hi Daniel, Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the food, but we're truly sorry that the service did not meet your expectations. We always aim to provide attentive and friendly service to every guest, and we regret that you felt otherwise during your visit. We’ll be sure to address your comments with our team, particularly in regard to the service inconsistencies you experienced. Your feedback is important to us, and we appreciate you bringing this to our attenti... read more
We had an allergy table and our dairy allergic daughter was given cheese in her burger. It took 10 min and multiple attempts to flag down our server and then another 15 min to get a replacement burger. Meanwhile everyone else was done eating. The manager and server were very apologetic and comped her meal but still an unfortunate experience, especially because it would have been a whole lot worse if the allergy kid had eaten the cheese without realizing. A little bit more care should be taken on the allergy front since it ca... read more
Business response:
Hi Nalini, Thank you for sharing your feedback with us. We take your feedback very seriously and sincerely apologize for your recent experience with us. I would love the opportunity to connect with you and discuss this matter further. I have sent an email to you in hopes to connect and help rectify the situation. I hope to hear from you soon. Rubina Bedi Guest Service Manager, JOEY Sherway
very bad service and terrible food. I'm not going to this place anymore. They brought everything late. Poorly prepared drinks. The sushi was dry and several days old. Awful
Business response:
Hi Roberto, We are truly sorry to hear that your experience at our restaurant didn't meet your expectations. We take feedback like yours seriously, and we sincerely apologize for the service and food quality issues you encountered. This is not the level of experience we strive to provide our guests, and we understand your frustration. Please know that we will be addressing these concerns with our team to ensure that both the preparation and delivery of food and drinks are up to the high standards we aim for. We appreciate yo... read more
I went there after a very long time after my kid insisted. I drove 45 mins for the restaurant. Overall the food, service , entire experience was not good at all. There were lots of problems in order delivered to our table, drinks were not correct! Not happy with the place at all. Very disappointing!!
Meal was fantastic service was mediocre. I appreciate quick service which is what we got, but I don’t understand how you can drop food or drinks off to a table and never make eye contact or be so interested in what’s going on around you that you just drop food off and walk away?
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 19,074 reviews.
When is JOEY Sherway open?
JOEY Sherway is open now. It will close tomorrow at 12:00 a.m.