This profile has been claimed by the business owner or representative.
JOEY Sherway
- Restaurants
- Etobicoke, ON
About this business
Location details
25 The West Mall, Unit 500, Etobicoke, ON, M9C 1B8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
We had a girls night, there were 3 of us at the table. We had to go get our server or a near by server each time we needed assistance for example our food came but we had no cutlery. We had to get up to go ask for it. When the food came it was cold, meaning it was prepped and waiting. it just seems like we were forgotten about. We had 2 people come to collect payment, and 2 people came to ask if we wanted desert, we had to call someone for us to place our desert orders. Horrible experience at this one.
Service was very slow and there were a ton of fruit flies around us and our food which unfortunately really ruined our experience and meal.
Our waitress was amazing. Food was great. However, our area was full of fruit flies. Kind of wrecked our experience. For the price we pay for a meal we expected a clean restaurant but the place was full of fruit flies. At least 5 surrounded our table.
Business response:
Thank you so much for your feedback. We're thrilled to hear that you enjoyed the service and the food—our team works hard to make every visit special. That said, we’re truly sorry to hear about the issue with fruit flies near your table. We completely understand how that would impact your overall experience, and it’s not the standard we strive to uphold. Please know we take cleanliness very seriously, and we’ve already addressed this concern with our team and are taking extra steps to ensure it doesn’t happen again. We’d lov... read more
We had a reservation for the lounge. Upon arrival we were told that we were being sat in the dining room. Once seated we waited 5 minutes without a server greeting us. The server (Mark I believe) was standing behind us for more than a few minutes speaking to another server asking “Isn’t the dining room closed?”. As he saw us sitting there for 5 minutes. I waved him over and asked him if he can find us our server. He said “Oh, I am your server” awkwardly, without any introduction. Then proceeded to tell us it’s happy hour in ... read more
2 hour max per table and they take it seriously. Kicked out despite wanting to order dessert and coffee.
This location lacks in service quality. I had to ask for complementary champagne. Other locations will always ask you. Our waitress had an "you're doing me a favor" attitude.
Food and server and prices all good. Unfortunately, the table was way too small for six adults. My reservation was made a week in advance for six adults. I asked for a bigger table and was told the table we had was for six people. We were very cramped, and our faces were within inches of each other. Very uncomfortable and not enough social distance. We were literally in each others faces.
Frequently asked questions about JOEY Sherway
How is JOEY Sherway rated?
JOEY Sherway has a 4.6 star rating with 19,074 reviews.
When is JOEY Sherway open?
JOEY Sherway is open now. It will close tomorrow at 12:00 a.m.