John Ray & Sons

Thomas S. 

on Birdeye

6 years ago

Austin was the best 

Diana Ramey H. 

on Birdeye

7 years ago

I had to have a propane tank installed at this new home I just moved into and Tim Barnett tech #89 and Richie Jones tech # 98 were so nice and installed the tank quickly..went over all the information on the dangers of propane and anything else I needed to know as I am not familiar with using propane. I am going to be having them service my furnace as well! 

Gina 

on Birdeye

a week ago

I am extremely disappointed with my experience with this company. A technician came to my home today because my furnace is not working and I currently have no heat. While the days may be warming up, the nights are getting cold, and with the rain and damp weather coming, having a reliable heat source is important. The technician diagnosed the problem and told me that a part needs to be ordered. Before leaving, he verified that the part was in stock. He then told me that he needed direction from dispatch regarding when he coul... read more

Robert H. 

on Birdeye

5 months ago

changed from oil to propane was told your truck hose could not reach our tanks either move tank to front of house or put stone 10 feet into our lawn called Bove no problem so switched to Bove glad we left Ray 

Michael J. 

on Birdeye

7 months ago

I am a 69 year old disabled p[erson. John Ray and sons sent a technician out to my house because my furnace was not worlong. RTye technician came in looked at the furnace and ten told me that his boss had told him not to fix my furnace. I spoke to his boss who told me that my furnaace was old and should be replaced. This was th first time anyone from JOhn Ray had told nme this. (I have livrd in this house fro three years, So yes they left me in the middle of winter as an elder with disabilities. I had another company come o... read more

Michele B. 

on Birdeye

11 months ago

Absolutely the WORST company out there !!! Not only do they charge the Highest rate per gallon over a dollar above everyone else , When you Sign up they charged us a REFUNDABLE Deposit of 350$ which we were charged twice for , Then when we finally had enough of their awful customer service we found another company , They not only took three weeks to pick up our tanks but then also Charged us 300$ to pick up their tanks ,  After  we had spoken to one of the girls at the office who said at the time we signed up there was eithe... read more

Igor Z. 

on Birdeye

11 months ago

When you see on the internet that John Ray & Sons, a division of Petro Star Inc., “… will provide you with reliable fuel delivery, expert service, peace of mind…”, take it with a grain of salt. The company, namely, its automatic delivery in the Albany area, is unreliable in many aspects. Take seriously the advice from Custard Insurance Adjusters, who were representing the company in the dispute, which you will not find on the internet: “… efforts should [be] undertaken to protect the property from damage and mitigate the ext... read more

Edward English J. 

on Birdeye

a year ago

Terrible company to do business with not what they used to be before corporate bought them out. Introductionary prices lure people in until it gets cold. They must have a terrible fleet of trucks because breakdowns is always the excuseof why you don’t get your delivery and you’re stuck with no heat. 

Edward English J. 

on Birdeye

a year ago

Avoid this company. I was an employee there for 10 years and saw the price of every single delivery. New customers getting suckered in with a low introductionary price. They don’t have the manpower for the customers they have. Hope and pray you get your delivery. Their fleet of trucks is complete junk with constant breakdowns. That’s the excuse you will get when you don’t get your delivery.Tons of people going without fuel when they need it the most . They don’t care about their customers. All they care about is getting your... read more