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Johnson City Nissan
- Johnson City, TN
About this business
Location details
3526 Bristol Hwy, Johnson City, TN, 37601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 8:00 p.m. | |
| Tue | 09:00 a.m. to 8:00 p.m. | |
| Wed | 09:00 a.m. to 8:00 p.m. | |
| Thu | 09:00 a.m. to 8:00 p.m. | |
| Fri | 09:00 a.m. to 8:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Left bolts out and filter leaked
Business response:
2022 Nissan Frontier S/sv/pro-4x Owner, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (423) 282-4731.
Bought a new 2025 kicks sr at mile 18 started getting warning lights on the dashboard and infotainment screen. Explained my issues to the service manager berry and was accused of using Google. Said car needs a program update would take about an hour bring it back. Week later returned and it took 20 days could not get any answers went to talk with the general manager fanta was told he was on the lot waited an hour they said he would have to call never did instead Margo calls and said a few more days someone from nissan will c... read more
Business response:
Thank you for sharing your experience and for your patience throughout the process. We're sorry for the initial challenges you faced with your new Kicks SR and for any miscommunication that added to your frustration. We're glad to hear your vehicle was ultimately repaired and that our team, including Margo and Fanta, worked to make things right. Your feedback helps us improve, and we truly appreciate you giving us the opportunity to resolve the situation.
Used a coupon that the dealership sent me for an oil change, however, when I went to pay for the service the woman at the register wanted to charge me extra for "shop supplies". Then when I called her out on it, she was very short with me and said that its just understood that you pay more for those items. Finally the price was adjusted but not before a cold attitude. Not good customer service from a dealership.
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the misunderstanding and for the way the situation was handled. Providing transparent pricing and delivering excellent customer service are very important to us, and we regret that we fell short during your visit. Your feedback will be shared with our team so we can address this and improve going forward. We appreciate your business and hope to have the opportunity to better serve you in the future.
This Nissan Rouge was NOT serviced on this date anywhere
Business response:
Thank you for bringing this to our attention. We apologize for any confusion and would appreciate the opportunity to look into this further. Please contact our service department so we can verify the details and ensure everything is accurate on our end.
I didn't like your service because I had a flat tire and I took it to get it plugged where I had the flat at. They said they could not plug it because of the way the Nissan dealership plugged it the first time so that costing me $400 and I assure you I did not buy my tire from you all. I would never buy anything else there.
Business response:
Thank you for sharing your experience. We're very sorry to hear about the issue with your tire and how it was previously repaired. While we always aim to provide safe and proper service, we understand your frustration with the added expense. We'd appreciate the chance to learn more and see how we can make things rightplease contact our service manager directly so we can review the situation further. Your feedback is important, and we're committed to improving.
They don't even know how to put a battery in a 2019 Nissan Sentra
Business response:
We're sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is to provide professional, knowledgeable service every time, and it's clear we missed the mark in this instance. We'd like the opportunity to make it rightplease reach out to our service manager so we can look into this further and address your concerns directly. Thank you for your feedback.
They did not top of power steering, coolant, and windshield wiper fluids. They indicated they were all good but when checked at home all three fluids were low.
Business response:
Thank you for bringing this to our attention. We're truly sorry to hear that your vehicle's fluids were not properly topped off during your visit, especially after being told everything was in good condition. This is not the level of service we strive to provide, and we take your feedback seriously. We'd appreciate the opportunity to make this rightplease reach out to us directly so we can address this issue and ensure your concerns are resolved. Your satisfaction and safety are very important to us.
Johnson City Nissan is A joke Extended warranty is junk even if you have it maintained. They are horrible Will never go back again
Business response:
We're sorry to hear about your experience. This is certainly not the level of service we strive to provide at Johnson City Nissan. We understand how frustrating warranty concerns can be, and we'd appreciate the opportunity to learn more about what happened so we can address it properly. Please reach out to our service manager directly at [phone number or email], and we'll do our best to make things right.
They tried to get me to pay for changing a tire psi sensor when they figured out it was under warranty they said it was just a low tire to begin with. Poor business if you ask me. If I would have payed for it it most likely wouldn't have been changed but I would have been charged for it
Business response:
Thank you for your honest review! If there's anything that we can do better, please let me know direct!
Frequently asked questions about Johnson City Nissan
How is Johnson City Nissan rated?
Johnson City Nissan has a 4.4 star rating with 3,768 reviews.
When is Johnson City Nissan open?
Johnson City Nissan is closed now. It will open at 9:00 a.m.