Johnson City Nissan

2023 NISSAN KICKS S Owner 

on Carfax

a year ago

I reported: Please make sure the Transmission has fluid. There was a leak in my driveway. They ordered a gasket/filter kit, and sent me on my way. They would notify me when the kit arrives. When I returned, They informed me I needed a NEW TRANSMISSION. The old unit was completely empty. They gave me a loaner car to drive, until the new unit arrives. I have been in a LOANER car for nearly a month. The Transmission can not be found in any warehouse. I called NISSAN corporate, and asked for a "Lemon Law" application. Car hesita... read more

2021 NISSAN ROGUE S Owner 

on Carfax

a year ago

I have been waiting since I had my service done for someone to call and set up time to have my axle seal replaced and my recall done. Couldn't do it that day. I have left messages and was told someone would contact me. Also I got a letter stating that I refused service when I didn't. In fact they never discussed that service with me. 

2024 NISSAN TITAN PRO-4X/PLATINUM RES Owner 

on Carfax

a year ago

The lady who schedules service and gives out loaner cars is extremely rude. The first time I let it go but when I had an electrical issue with my new Titan and took it in for repair it happened again. I told them to bring my truck back out and I left. This was my 3rd Nissan purchased there but it's my last. I'll be using the dealership in Asheville or Kingsport going forward. They should really give this girl some customer service training! 

2017 NISSAN ROGUE S/SV/SL Owner 

on Carfax

a year ago

I took it in to check on a recall. Found that I indeed did need the repair. They wanted to do the repair that day but it was going to take 3 hours and I hadn't made plans for that. I took it back for the appointment a week later, had the shuttle take me back home and then heard five hours later that they didn't have the part. Picked up the car and was told they would contact me once the part was received. It's been weeks with no contact. Still need the repair. 

2021 NISSAN ROGUE SL Owner 

on Carfax

2 years ago

Service took close to 5 hours for 4 tires to be replaced. Service stated it was customers fault because she left her car and was not waiting for it in the waiting lounge. Management was rude to customer and continually stated that customer caused this herself due to leaving car for repairs rather than waiting for service in house. Will not ever go to Johnson City Nissan or buy another Nissan product again. Service after the sale is not their priority. 

2019 NISSAN ROGUE SPORT S/SV/SL Owner 

on Carfax

2 years ago

I would stay away from this place if all possible. Not professional at all and they might get your work done if they have time. 

2020 CHEVROLET EQUINOX LT Owner 

on Carfax

2 years ago

Just runaround about tires that obviously were bad to begin with just hidden from view 

2021 NISSAN ROGUE PLATINUM Owner 

on Carfax

2 years ago

Did not perform all services that were requested and wait was long. Service Advisor was not knowledgeable. It was so bad that the experienced service advisor told him to not charge me for visit. The service history forms that were completed had conflicting information regarding tire and brake. Seemed I lost tire tread and gained brake pad depth during the visit. 

2016 INFINITI QX80 Owner 

on Carfax

2 years ago

Very poor service. Things are getting worse in this center.