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Keke's Breakfast Cafe
- Breakfast & Brunch
- Sunnyvale, CA
About this business
Location details
311 S Mathilda Ave, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 2:30 p.m. | |
| Tue | 7:00 a.m. to 2:30 p.m. | |
| Wed | 7:00 a.m. to 2:30 p.m. | |
| Thu | 7:00 a.m. to 2:30 p.m. | |
| Fri | 7:00 a.m. to 2:30 p.m. | |
| Sat | 7:00 a.m. to 2:30 p.m. | |
| Sun | 7:00 a.m. to 2:30 p.m. |
Final Thoughts: 2.00/5.0 It's rare that my friends and I get to go out for brunch because our schedules never align. Today was an exception and we were able to go get some brunch today. This brunch kind of did turn into a late lunch and I'm wondering if this experience would have been better had we come a little earlier. The experience and food was just underwhelming and a little disappointing. The pictures of the food online looked better, so I was hoping for something more. Overall, I can only push it to a 2 star today. ... read more
Business response:
Thanks for sharing your experience, Linh. We're sorry to hear that your brunch didn't meet expectations. We appreciate your detailed feedback on the Eggs Benedict and the overall presentation, as well as your thoughts on the service. We're always looking to improve, and your insights will help us in that process. We hope you'll give us another chance in the future! Feel free to email us at customer.service@kekes.com with your details if you'd like a team member to follow up directly.
Food allergy beware! This was my worse breakfast experience ever! The waitress rolled her eyes when I asked to not to use butter to cook my eggs. She also told us there's no dairy in the grits but it came out full of dairy. Staff has no knowledge of the product and no intention of communicate with kitchen for any kind of dietary request. Service was poor over all. No coffee refilling!!! This is the first time I gave a one star review as a long time yelper, I would give none if I could.
Business response:
Thank you for your feedback, Dickson. We're sorry to hear about your experience and the issues you faced with your breakfast. Your comments are important to us and help the team improve. If you’d like a team member to follow up, please reach out to customer.service@kekes.com. We'll do our best to make it right!
Extremely slow everything. Nobody to seat us. Restaurant was pretty empty Monday morning. Ordered yogurt bowl and hot oatmeal, literally no cooking involved, took 40 minutes to get our food and that's only because I asked. Oatmeal came with no toppings, toast with no jam or butter, and again, I had to ask.
Business response:
Thank you for your feedback, Carlos. We're sorry to hear about your experience and appreciate you bringing this to our attention. Your comments help us improve, and we'll do our best to make it right! If you'd like a team member to follow up, please email customer.service@kekes.com.
The place was almost empty and was told the kitchen was backed up. Was told to sit in the front to wait for a table. There were four other people waiting for a table as well and did not seem to be in the same party. No names taken for a wait list. I guess the host has a good memory and points at you when you're up. The host seamed nervous and scattered. Also, it didn't seem like most the people that were seated had their orders yet. Not my first rodeo. I could see where this experience was headed and promptly left. It would... read more
Business response:
Thank you for sharing your experience, T P. We appreciate your feedback as it helps our team improve. We're sorry to hear about the issues you encountered during your visit. If you would like a team member to follow up, please email customer.service@kekes.com. We'll do our best to make it right!
I rarely leave negative reviews, but this experience was so disappointing it deserves to be shared. We came in for what was supposed to be a special birthday brunch for a table of four, and from start to finish, the service was chaotic and unacceptable. Not once did our assigned waiter check back in on us. In fact, we were never sure who our server even was. The food itself only added to the frustration--items were not cooked as ordered and were served cold. Our coffee was never refilled, and we repeatedly had to flag down d... read more
Business response:
Thank you for sharing your experience with us, Lindsey. We truly appreciate your feedback, as it helps our team improve. We're sorry to hear about the service and food issues you encountered during what was meant to be a special birthday brunch. We strive for better communication and service, and it sounds like we missed the mark during your visit. If you would like a team member to follow up, please email us at customer.service@kekes.com. We’ll do our best to make it right!
First time eating here and was not a good start from the beginning. The location is not the greatest as the parking garage is not big at all. The wait was about 20 minutes which wasn't too bad. However upon sitting it ordering my party and I felt rushed as it was our first time. The ambiance was a little okay. A little loud and small inside. As for the food too many plates instead of having everything on one plate. The food was not fresh. The eggs were like warm,bacon was crispy but luke warm and my waffle was cold barel... read more
Business response:
Thank you for sharing your experience with us, Marie. We're sorry to hear that your first visit didn't meet your expectations. Your feedback about the parking situation and the ambiance is valuable, and we'll certainly discuss it with our team members. We also appreciate your comments about the food quality and service. It’s important to us that every guest has a positive experience, and we’ll use your insights to help us improve. If you'd like a team member to follow up with you directly, please feel free to reach out to ... read more
the menu looked so good but the service at this restaurant was absolutely horrible. we sat and waited for 20 minutes for service. We asked for a server and she just said ok and walked away. Three employees looked at us but did not provide service. they were busing tables, sweeping up. we finally had to get up and leave.
Business response:
Thank you for sharing your experience, Andrea. We are very sorry to hear about the issues you faced with service during your visit. Your feedback is important and helps our team improve. If you’d like a team member to follow up, please email customer.service@kekes.com.
We went this weekend, after 1pm. We waited about 25 mins for a party of 3. The food is average, nothing noteworthy. The service was super slow. The waiter did not check to see if we needed anything. We had to get his attention for service, which took a long time. We had to ask twice for coffee refills and whipped cream. I never got my Tabasco sauce. Disappointed. Will stick to my favorite place.
Business response:
Thank you for sharing your experience, Linda. We're sorry to hear that your visit didn't meet expectations, especially with the service and food. Your feedback is valuable and helps our team improve. If you'd like a team member to follow up, please email customer.service@kekes.com. We'll do our best to make it right!
1 star for the modern and welcoming design and 1 star for the decent food. However, our server Edna (brunette with glasses) was exceptional - and not in a good way! We asked politely if it was okay to make a change to an order. Instead of addressing it professionally, Edna quite literally glared at us, clenched her jaw, and snapped back. My table was afraid she was either going to throw food at us or throw us out! In the aftermath, she did not return to check on how we were doing even once during our entire visit and it was ... read more
Business response:
Thank you for sharing your experience, Y K. We're sorry to learn about your interaction with Edna and will escalate this to the local management team. If you'd like a team member to follow up, please email customer.service@kekes.com. We appreciate your understanding and will do our best to make it right!
Frequently asked questions about Keke's Breakfast Cafe
How is Keke's Breakfast Cafe rated?
Keke's Breakfast Cafe has a 4.3 star rating with 1,227 reviews.
When is Keke's Breakfast Cafe open?
Keke's Breakfast Cafe is closed now. It will open tomorrow at 7:00 a.m.