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Keke's Breakfast Cafe
- Breakfast & Brunch
- Sunnyvale, CA
About this business
Location details
311 S Mathilda Ave, Sunnyvale, CA, 94086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 2:30 p.m. | |
| Tue | 7:00 a.m. to 2:30 p.m. | |
| Wed | 7:00 a.m. to 2:30 p.m. | |
| Thu | 7:00 a.m. to 2:30 p.m. | |
| Fri | 7:00 a.m. to 2:30 p.m. | |
| Sat | 7:00 a.m. to 2:30 p.m. | |
| Sun | 7:00 a.m. to 2:30 p.m. |
Our order was wrong and service and food were very bad, I really wanted to like this place because we need another Brkfst place here in sunnyvale
Business response:
We're sorry to hear your order was wrong and that the service and food didn't meet your expectations. Your feedback helps us improve. If you'd like a team member to follow up, please email customer.service@kekes.com. We'll do our best to make it right!
Everything was okay and not really what I was expecting for how busy it was. I understand the breakfast brunch being busy during our the day, my family of 4 went around 1:00pm but waiting 30 minutes for the service and food we got was disappointing. The eggs were fine as well as the potatoes, the prices were good as well but the waffles we received didn't taste like they had any favor and just bland, even the chocolate chip waffles tasted like they had no flavor to them. For a place that busy I'm truly surprised the food was... read more
Business response:
Thanks for sharing your experience, Rachel. We're sorry to hear that your visit didn't meet your expectations, especially with the food and service. Your feedback is valuable and helps our team improve. If you'd like a team member to follow up, please email customer.service@kekes.com. We'll do our best to make it right!
With such a wide variety on the menu, I thought they would serve real milk in their hot chocolate. Their hot chocolate is just sugar water, the airplane quality hot chocolate just mixed with water. The whipped cream was the highlight of anything.
Business response:
Thank you for your feedback, Chandani. We're sorry to hear that the hot chocolate didn't meet your expectations. Your comments help our team members improve, and we appreciate your input. If you'd like a team member to follow up, please email customer.service@kekes.com. We'll do our best to make it right!
My review is kind. I won't be back. They got all of our orders wrong. Service was not the best. I know it was loud but our orders were messed up. Maybe they need self serve kiosks. We had to ask for the hot chocolate when it didn't come with everything. When we got it, it burned my kids tongue. My friend ordered raspberry- she was handed blueberry. So he took it back. I ordered stuffed French toast. I even asked if that was ok with the combo. I didn't get stuffed. The French toast was dry but looked really good. Other ... read more
Business response:
Thank you for your feedback, Rox. We appreciate you taking the time to share your experience, as it really helps our team improve. We're sorry to hear that there were multiple issues with your orders and that the service didn’t meet your expectations. If you'd like a team member to follow up, please email customer.service@kekes.com and we'll do our best to make it right!
Terrible service. Waited 10 years for a water, no one is attentive . Food is mediocre at best
Business response:
We're sorry to hear about your experience, Ariana. Your feedback is important and helps our team improve. If you'd like a team member to follow up, please email customer.service@kekes.com and we'll do our best to make it right!
I placed an online order at 9:08 a.m. with an estimated pickup time of 9:40. I arrive at 9:48 to see 2 employees fussing over another customer's online order. I'm ignored for several minutes. Then the older woman to said she'd check on my order, only to forget about me, deliver an order to a table, and then go back to fussing over the other customer. The 2 employees continue to ignore me for several more minutes before I ask loudly in their direction, "So is my order ready? Because it was supposed to be by 9:40 and it's now ... read more
Business response:
Thank you for sharing your experience, CiCi. We're sorry to hear about the issues you faced with your order and the lack of attention from our team members. Your feedback is really important to us as it helps us improve, and we'll be sure to share it with the appropriate teams. If you'd like a team member to follow up directly, please email customer.service@kekes.com and we'll do our best to make it right!
I moved to Sunnyvale within the last six months and have been on the hunt for a good breakfast spot. I've driven past Keke's many times and have now eaten here three times, always right when they open. The first two visits were a bit slow, which I initially chalked up to a the opening crew. Unfortunately, my third visit confirmed that this location is simply poorly managed. Today at 9:30 a.m., there were plenty of open tables, but not enough servers scheduled. Guests were waiting to be seated while empty booths sat unused.... read more
Business response:
Thank you for sharing your experience, Sunny. We're sorry to hear about the issues you faced during your visits. It absolutely doesn't meet our standards. Your feedback is important and helps our team improve. If you would like a team member to follow up, please email customer.service@kekes.com and we'll do our best to make it right!
I should have known better than to only look at Google reviews (as they have a 4.5 rating on Google). My mistake. FOOD: Ordered the "Florida" waffles (with the server suggesting ordering a side of pancakes as it is presumably "award winning"). Also ordered a side of grilled ham steak but thankfully that was forgotten. Brownie points for using all fresh fruit (banana, blueberry, and strawberry) and not adding or resorting to jams and fruit flavored sauces / syrups. The waffle and pancake were just "meh" and fairly standard.... read more
Business response:
Thank you for sharing your experience, Megan. We appreciate your detailed feedback, as it helps our team members improve. We're sorry to hear about the slow service and communication issues you encountered during your visit–this definitely missed the mark of our standards. If you'd like one of our team members to follow up, please email customer.service@kekes.com, and we'll do our best to make it right!
Wait times on a Sunday early afternoon - 50 ish minutes. Food was okay. The stuffed French toast is tiny. 4 small triangles stuffed with minimal stuffing. The frensh toast itself is basically the same as a frozen French toast (the ones you got in grade school) stuffed with a small amount of Nutella or cream cheese and put together on the plate. Lack luster for the price (16.00-19.00). Truthfully, the toast seemed like it was battered in eggs on one side only. Omelet was basic as well. Small steak portion of THIN sliced stea... read more
Business response:
Thank you for sharing your experience, Oscar. We appreciate your feedback as it helps our team members improve. We're sorry to hear that your visit didn't meet your expectations. If you'd like a team member to follow up, please email customer.service@kekes.com and we'll do our best to make it right!
Frequently asked questions about Keke's Breakfast Cafe
How is Keke's Breakfast Cafe rated?
Keke's Breakfast Cafe has a 4.4 star rating with 1,345 reviews.
When is Keke's Breakfast Cafe open?
Keke's Breakfast Cafe is open now. It will close at 2:30 p.m.