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Keller's American Grill
- Restaurants
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Waited an extremely long time just for our water and menus, and even longer time for our drinks. Luckily we were very patient and not in a rush, any other time I would’ve walked out. We were early enough that it was not busy at all, yet the service was EXTREMELY slow. The pasta entrees were good but the salmon and the prime rib might as well been microwaved tv dinners. Not good at all. I guess the only way I’d come back would be strictly for the pasta…but unlikely.
Business response:
We apologize for the slow service and the quality of the salmon and prime rib. We appreciate your feedback and will address these issues with our team. Thank you for your honesty, and if you would like to have a member of management reach out to you please message us directly.
we have dined there twice.... both times the service was terrible. the selections lacking and the food blah.... the cost was high....the waitress barely knew we were there.... and the main course came to the table before we were half way done with our salad.
Business response:
We are sorry to hear about your poor experience, Katherinem. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
The meat was not cooked on both dinners, the way we wanted it! The waitress a banded us. Didn't check on how the food was and had to hunt her down to pay the bill. I think they should write down your order, maybe then the meat on both dinners would have been correct.
Business response:
We apologize for the unsatisfactory experience you had at Keller's American Grill, Pam. We appreciate your feedback and will address the issues you mentioned with our staff. We strive to provide excellent service and will work on improving our communication and attention to detail. Thank you for bringing this to our attention.
The food was below average I had the “famous” coconut shrimp and it was by far the worst shrimp I ever had the potato wedges were greasy and nasty the salmon was just average. So disappointing!! when I left I went to Culver’s for a kids meal
Business response:
We are sorry to hear about your poor experience, Tameliaj. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelpcom/app/ask_first
My fillet was burned and over done. The "loaded" potatoe was loaded most with sour cream, with only a tiny bit of unmelted cheese and green onions. The waitress tried hard, but kept making mistakes--including serving food with gluten to my companion, when we had asked for gluten free meals. The place was dark and depressing. Would not go back.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Ardeek. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Service at Keller’in my experience is one of the worst in the qc food is ok they need to get back to the standards they had when it was farraday’s
Business response:
Thank you for taking the time to provide feedback on your recent visit, Anonymous. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Good service poor food. Nice place, nice atmosphere but the food was flavorless. Shouldn't have to use half the salt and pepper shaker to be able to eat part of my food.
Business response:
We are sorry to hear about your poor experience, Zachj. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Went to Keller's to have a nice quite dinner for our anniversary. We made a reservation and were seated in the bar. Server brought our check and we were not even finished with our dinner. We let the server know we would like dessert. We were not looking for a fast food type of meal.
Business response:
We are sorry to hear about your poor experience, Lisas. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Well below average steak, tough and had no seasoning/flavors, for $40. Service was slow and the restaurant was not very busy.
Business response:
Greetings Robert, Thank you for taking the time to share your experience at Keller's American Grill. We apologize that your steak was not up to par and did not meet your expectations. We take great pride in our food and have addressed this with our chefs. We also apologize for the slow service you experienced, and we will do everything in our power to ensure that this does not happen again in the future. Please feel free to give us a call at (563) 441-7000 so we can make it up to you. Thank you for your feedback, and we ho... read more
Frequently asked questions about Keller's American Grill
How is Keller's American Grill rated?
Keller's American Grill has a 3.9 star rating with 751 reviews.
When is Keller's American Grill open?
Keller's American Grill is closed now. It will open on Wednesday at 5:00 p.m.