This profile has been claimed by the business owner or representative.
Kelowna Chevrolet
- Car Dealers
- Kelowna, BC
About this business
Location details
2350 BC-97, Kelowna, BC, V1X 4H8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Way too long and tail light is not fixed. My son took the car at 1:30 was told it would take 1.5 hours to do the job. 3 hours later he leaves?? The bill seemed too much at 387.04 with the back light being replaced with a regular bulb that doesn’t match the other 3 LED flashing bulbs. I find the service here is always way longer then expected and the quality sub par.
Business response:
Hello Davevette10. Thanks for taking the time to share your thoughts. I am very sorry to hear that you feel that way about your service experience. Our GM would appreciate the opportunity to discuss the details of this event with you to see where we can improve. He can be reached at candres@kelownachev.com or 250-860-6000 Ext. 120.
Terrible now been subjected to the unethical and unprofessional conduct of this business twice. We have been through two car deals with this company one attempting to rectify the other. I implore you do not do business with this company. They are extremely dishonest and do not deserve your buisness
Business response:
Dear Terrible, I am sorry to hear how you feel things transpired here. I am the GM of the store and have asked the person reported on and he doesn't remember any client with this specific issue. Nonetheless, I would appreciate the opportunity to discuss what happened with you on a personal level. Please contact Clayton Andres at Kelowna Chevrolet at your earliest convenience. Thank you
If you don't have a job they will get you financed Talk about crooks, I went in and told them I didn't have a job and I got the let me worry about that from Tim......and wow all of a sudden I have a job I've never heard of. My salesman Kris told me that we have lot's of people that don't work that get approved....if your credit is great don't worry about it. The guy that said he was the owner Clayton is not he lied and what a surprise as they all did. What a joke now I have a vehicle I can't pay for and I DON'T HAVE A JOB!!!... read more
Business response:
Dear MyCreditIsRuined, I would like to address this personally with you, as this is a very serious accusation and can carry life changing consequences. Please contact Clayton Andres, the GM of the store, as soon as you can.
Terrible Experience Started out good but became absolutely terrible experience. Not up front about pricing and fees. Deal was 98% complete when extra fees were introduced. Treated very rude, threatened, delayed responses. Very deceiving about there fees. Dealer fees are very high even on used vehicles. Tim Muise? more like "Tim the Fuse" he snapped when I questioned the documentation fee.
Business response:
Dear KJ, I apologize for how you feel things transpired with our dealership. We do our best to fully disclose sale price and final costs to all clients (I believe our price was disclosed in our advertising, and the bottom of that ad would have also said "documentation fee and local taxes extra"). The phone call from Tim was to review final costs, but it seems he relayed that information, from what it sounds like from you, as aggressively. That should not have happened that way. I, again, apologize for that. I hope you found ... read more
Poor installation of breaks After having brand new breaks installed last summer (in order to pass inspection), they still shook while breaking. I went in twice to have "visual inspections" and was told they looked fine. I was told it was the rear wheel bearing that was shot and was the reason for the wobbling while breaking. I was quoted over $600 to have that fixed. I got it fixed elsewhere for half the price. After having the bearing fixed, my breaks were still pulling. Since the entire breaking system was installed less t... read more
Business response:
Dear JennyB, Can you please contact me regarding this? I am trying to discuss with my service manager and we cannot bring up the history on this due to lack of information. I would like to offer you some sort of restitution after I review your concerns. Please contact Clayton Andres at the store at your earliest convenience.
Manager clayton Awful made me drive over 8 hours to do a deal he made over the phone then wanted 4k more then he said it was non negotionable. Then told me I could keep the sound system that was in my trade in cause it added no value even after I told him it had one in it days prior to arriving and it was professionally installed and easily still worth 2000 dollars . If I was driving 8 hours to get to his dealership I obviously couldnt just take it out he was also well aware I was only there for one day on the weekend but he... read more
Business response:
Clint, I can understand how you feel. It is never the intent of a dealership to mislead a client on the value of their trade-in over the phone or in an email. Upon your arrival, I proceeded with the final inspection of your vehicle, and ultimately presented a difference number that was more than originally quoted. I apologize for the way you feel things transpired with this dealership, both past and recent (There is a very long story you have with this dealership that predates my time and the new ownership here). I am howeve... read more
Not What I expect when Buying a New Car Let me start out with that Kael was amazing and did a great job, and went above and beyond. What I did not expect was to drive off the lot and the next day be told they sold me the wrong car and I was driving an uninsured vehicle that was not in my name. The manger made me feel it was my fault and offered no apology for the huge mistake he had made. On top of that the price he wrote down and quoted me for my payments increased quite a bit. If it was not for Kale and Tim and how quickly... read more
Crooked service department Went in for an oil change and an ECM code for a brake position sensor. I was told that I didn't have that problem, instead I left with a $1300 quote for a bad PCV valve that was built in to the intake manifold. LIES!!! Bought the part and replaced it myself for $100. Brake position sensor code was not addressed or resolved. I had to fix that myself as well. Later discovered that, during the oil change, they overfilled the crankcase. I now have oil all over the engine. Vehicle was purchased here and... read more
Business response:
Upset Woman, After reviewing all emails sent back and forth, I have come to the conclusion that there was a major breakdown in communication on our part. You brought the vehicle in with a code that you instructed our service writer to look into, which must have either been obtained yourself or received from another location that deleted the code when they scanned it as our system could not pick up that code again. We were not able to complete the diagnosis and repair on the brake positioning sensor (code provided), and for t... read more
Bad review I wrote gone and so are all others I've read ! This place is the worst place I've ever gone to purchase a car ... basically the staff wouldn't even show me a vehicle unless I qualified for their financing. .. I was in the early stages of car shopping and waneed to check out a few cars before I decided on financing ... basically I was told that if I didn't qualify for financing I was a waste of their time . So I was left to peer through the window of the car I was interested in. After that I was no longer intereste... read more
Business response:
Deanna, First and foremost, I want to apologize, for what in your review, appears to be a gross incompetence on our part. Sometimes staff do not understand what processes are a non negotiable and what are, in this case, I do train my staff and managers to ask if a client would like to be pre-approved for credit to assure they would get the best rates and programs that their credit would secure for them, and if the client does not want to, it is not an issue at all, and they should continue along with the sale. Second, I appr... read more
Frequently asked questions about Kelowna Chevrolet
How is Kelowna Chevrolet rated?
Kelowna Chevrolet has a 4.6 star rating with 3,615 reviews.
When is Kelowna Chevrolet open?
Kelowna Chevrolet is closed now. It will open at 9:00 a.m.