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Kelowna Chevrolet
- Car Dealers
- Kelowna, BC
About this business
Location details
2350 BC-97, Kelowna, BC, V1X 4H8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am a Sales Manager in BC for a global corporation who uses Element Fleet vehicles for all sales reps. I have had three different sales reps of mine complain to me how rude and unprofessional the service department treated them. I am boycotting this dealership and spreading the word throughout my sales network. If you want to be belittled then go here for your vehicle servicing but our organization will NEVER be using them again.
Business response:
Hi Stewart, we're very concerned to hear about these issues, please reach out to our Dealer Partner Ian Speckman directly so we can discuss and rectify the situation at 604-209-3083, thank you.
Sales process was excellent, staff was friendly and not pushy. Unfortunately the Vehicle is disappointing as it has poor build quality and needed to be in for service before 5000kms.
Business response:
Thank you for the feedback, we would appreciate the opportunity to look into this further if you could please email marketing@kelownachev.com with more information, thank you.
I purchased a 2020 Silverado from Trevor Neely and was swindled for thousands of dollars. Not only did they add unauthorized charges to my bill, the truck was four weeks late on delivery and did not have the accessories I had requested and paid for. Three months later, I am still waiting for the dealership to send me parts of the truck promised in the sale.
Worst service We have ever had. After not being able to follow threw with what we wanted took us phoning after a few weeks to get our deposit back. Multiple unreturned phone calls.would not recommend at all. Thank you Champion in trail for treating us extremely well.
Don't listen. Told Scott specifically I needed a service During my previous (almost 2 hr) visit instead of doing the regular servicing that I had booked they spent all the time checking to see if work needed doing for a recall. At the end having found out the service was not done I went to SCOTT to ensure that they would get it done on my next visit to perform the recall work. Having been given an appointment to get a recall done on my 2018 Volt now that the parts came in, I reminded them that originally needed a service, wh... read more
Oil change gone bad! Had an appointment for a oil change on a ZR2 Colorado. Everything went good until I drove off, then the vehicle smoked, when took off from the light, the smoke was the size of a house. Pulled over, oil leaking all out of the air cleaner. Turned out they didn’t drain the old oil out and just filled up with 6 litres of new oil. Filled everything full of oil, air cleaner and in takes. Luckily I didn’t go far or could have blown seals out.They did tow vehicle back and where apologetic, but took about 5 hrs o... read more
Don't listen too well The last scheduled service for my Volt was not done because all that was noted for the visit was a rattle in the door that I also wanted looking at. After almost 2 hours, I was informed my car was ready, they couldn't find the almost constant rattle - again - and had spent most of the time checking for a recall issue of a chaffing cable that I was not informed about. To my amazement the scheduled maintenance was not even done!!! The last (1 hr) maintenance took 3 hours due to schedule bungling. During t... read more
Business response:
Hello Dave, we're very sorry to hear that your experience with us has been anything less than excellent. There have been many changes within the dealership with staffing and procedures, due to the current pandemic and we've clearly failed to give you the attention you deserve. For that we are truly apologetic. Thank you very much for taking the time to provide us your feedback. We are always striving to be better and that wouldn't be possible without customer feedback. We'd love an opportunity to try to make this right for y... read more
Over charging and demeaning staff. They pretended to be helpful and nice and I feel like they were lying about my financing. When ever Ray and I tried talking price he ran to Rick.
Not a happy customer They first gave us the wrong fob which we had to express mail back. Next they put the wrong vin number on sales agreement which then was another trip into town to re register the car and to correct the insurance. Then more documents had to be expressed back at a cost. They did refund our cost of mailing and re registering the car after several phone calls but no extra for time or gas. I feel that after they got our money we were totally forgotten. This was their mistake but it cost us.....not a happy cus... read more
Frequently asked questions about Kelowna Chevrolet
How is Kelowna Chevrolet rated?
Kelowna Chevrolet has a 4.6 star rating with 3,613 reviews.
When is Kelowna Chevrolet open?
Kelowna Chevrolet is closed now. It will open tomorrow at 9:00 a.m.