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Kelowna Chevrolet
- Car Dealers
- Kelowna, BC
About this business
Location details
2350 BC-97, Kelowna, BC, V1X 4H8, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Excellent service by Pierre - we came back because of him! Purchasing a new or "new to me" vehicle is exhausting & a little bit overwhelming based on the number of choices you have to make. We were very impressed with Don Folk, mainly Pierre Roy, for their professionalism & assistance with making that decision. Pierre did just the right amount of follow up & "sales" tactics to make us feel good about our decisions; we never felt pressured, never felt like he was feeding us a line - just felt like he was honestly trying to he... read more
wonderful , Very enjoyable, Excellent We were looking for a second vehicle. We ended up getting 2 vehicles . we never thought we could afford it. Alvin, Clayton, & Dean helped us with everything. They looked to see what we could do & what we could do to fit our budget. We traded in our vehicle and got 2 New vehicles within our budget. We love our new vehicles. Thank you
Great service Very friendly and knowledgeable sales staff. Top service from the top down and an honest, open, full disclosure experience. This is our second vehicle from this dealership within 1 year and we intend to purchase more in the future!!
Worst experience dealing with the General Sales Manager, Ryan, at Kelowna Chevrolet. Completely unprofessional and not helpful at all. Instead of providing clear answers or solutions, he came across as dismissive and careless. For someone in a leadership role, his behavior was shocking — no customer service, no respect, and no real knowledge to help resolve issues. I would never recommend dealing with him, and Kelowna Chevrolet should seriously reconsider who they put in charge of sales.
Business response:
Hi Sukhveer, we’re sorry to read this feedback. Our General Sales Manager, Rylan, and the rest of our staff have remained professional and committed to helping address your concerns, while also working with GM directly to ensure repairs meet proper standards. We understand how frustrating vehicle issues can be, but these concerns are manufacturer-related and do not reflect the efforts of our sales team, who continue to do their best to support you. We’d welcome the chance to continue this conversation directly and encourage ... read more
keolwna chevy took the tires off the truck i bought without letting me know and replace with less quality tires. paper work was messed up and took over 3 month to get fixed. I had to go through chevy canada to get kelowna chevy to actually fix the paper work. I was constantly deceived and lied to about paper work and work that needed to be done to my truck. Everyone i talked with put the blame on other people. was told i was getting a FULL size winch bumper and kelowna chevy only put on a winch tray. I had to get the rain gu... read more
Business response:
Thank you for sharing your feedback. We’ve reached out to you directly and hope to work together toward a positive resolution.
Terrible communication; had to speak with at least 4 different customer service reps. They lost my car and called me to ask where it was. They had a different contact in their system for my vehicle. Twice they told me it was on the hoist being fixed when it was not. Not a word was said from the rep when I picked it up. No apologies offered. Sent in 2 different feedback/surveys with a request to have customer service all me with no follow up. If it was not under warranty I would not bring it back.
I have been waiting for weeks for a call back from September to get my car dealt with. Have had multiple people call me for an oil change but I can't get my car in to deal with it pulling and solve the problem. A problem I was told that would be dealt with before it came home with me a year ago. Every time I talk to someone I'm told their manager will call me. Haven't hear from him since September when they had my car.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the delays and communication issues you experienced — that’s certainly not the level of service we strive to provide. We’re glad to confirm that your concerns have since been addressed, and we appreciate your patience as we worked to resolve the matter. If there’s anything more we can do to support you going forward, please don’t hesitate to reach out.
I purchased a brand new Chevy Silverado EV from the Kelowna Chevrolet dealership on April 7, 2025, and it has been nothing but a nightmare since day one. In just over a month, the truck has had to go back to the shop five times for serious issues, including: • The hood not closing properly • Loud dashboard noises • Repeated towing incidents (including while stuck with family) • Broken promises regarding a loaner vehicle – I was told it would be free, but I was charged by Budget instead. Each time the vehicle was returned to ... read more
Absolutely will never use this dealership again and will never recommend somebody to have to go through the same as I have been they are awesome at selling vehicles will get you into anything you want but then will f*** you around with service and try holding your truck. It’s been 2 months now. I haven’t seen my vehicle yet they still want me paying for it and the insurance in which I can’t use. Originally brought in for a oil change went all the way to them keeping it and telling me it needs a brand new motor at 20000 f****... read more
Frequently asked questions about Kelowna Chevrolet
How is Kelowna Chevrolet rated?
Kelowna Chevrolet has a 4.6 star rating with 3,693 reviews.
When is Kelowna Chevrolet open?
Kelowna Chevrolet is closed now. It will open at 9:00 a.m.