La La Land

Ginger R. 

on Yelp

3 months ago

For a company that includes 'kind' in its name, this has been the most disappointing customer service experience I've ever had. I was misled, my follow-ups were ignored, and the promises made were never fulfilled. 

Ginger R. 

on Yelp

3 months ago

I contacted their customer service through their email address: info@lalalandkindcafe.com who promised me a refund however it was never processed. I followed up however I have not heard back. I'm writing to share a very disappointing experience during my first visit to your café in Calabasas on June 6, 2025. After downloading the Lalaland app and receiving a 50% off reward for my first drink, I was excited to try your café. I even downloaded the app for my mom so we could enjoy the visit together. Unfortunately, things d... read more

Moosh K. 

on Yelp

4 months ago

first time here on 6/10/2025 these employees have the biggest attitude omg chilax they think they owe the shop this bread it was 2 pieces then it was worth 11$ one bread should cost less then 11. they dont use real avocados because i saw the difference. 

Lucy M. 

on Yelp

4 months ago

This comment goes for all LaLa land coffee locations. The lines are ridiculously long every time and this is dude to their lack of proper display of the menu. People stand in line for 30 minutes and not know what they want until they get to the register, this is the only place they have a tiny menu posted. I get the menu is on the app but not everyone has to use their phones to pull up a menu. This is the reason for the very long lines. They need to post a menu somewhere in the cafe so people can decide before getting to the... read more

Ariana B. 

on Yelp

4 months ago

This location is going down hill unfortunately. Service not the best. Asked for a spoon and the girl hardly looked at me when pointing to them; I couldn't see them since they were deep in the container. Ordered 2 iced la la lattes and a crookie. Everything was way too sweet but worst of all, they didn't ask me and just told me that they were out of vanilla cold foam, so used banana on one of them instead. Very odd to think I'd just be okay with this, especially since banana flavoring is so specific. Odd service encounter her... read more

Nadine C. 

on Yelp

4 months ago

Just the worst customer service, high prices, literally zero cares given by any single employee and the manager I requested to speak to after two orders of toast took 30 min and was a pre order 20 min before that from the app. So basically over 45 min for 2 latte 2 toast. A company that says they're for causes and impact and kindness, but the employees are teens who could care less and ignore you until you flag them down. Waits are high. Staff constantly chatting to each other with tickets waiting. But we say nothing. Then I... read more

Lynnette M. 

on Yelp

5 months ago

Only good thing about this location are the people taking the order they're always so sweet and nice but the baristas are always so rude and mean They always forget to add the cloud foam and I of course pay extra for that and then they get mad when I ask them to add it? They Always have so much attitude it's annoying Drinks have gotten worse in flavor because they don't follow what's asked for on the order but then they get mad when you ask to fix it 

Karla J. 

on Yelp

5 months ago

If I could give this location 0 stars I would, I don't know who manages this place otherwise i'd reach out to them. I see that they are taking in starbucks refugees, there is a girl named JULIANNA CASILLAS that I used to supervise at a location in canoga park. I don't know what story she fed the manager but she was fired for cussing people out on the clock and also would get romantically involved with any coworkers that would give her the time of day. She had a boyfriend outside of work at the same time and there had been 2 ... read more

khine l. 

on Yelp

5 months ago

Drinks suck! High price for quality. I went there with about 5 former co-workers. Will not go back.