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La La Land
- Coffee & Tea
- Calabasas, CA
About this business
Location details
4799 Commons Way, ste e, Calabasas, CA, 91302, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 9:00 p.m. | |
| Sat | 6:30 a.m. to 9:00 p.m. | |
| Sun | 6:30 a.m. to 7:00 p.m. |
The place has a great atmosphere, but lately, the accuracy of orders has been slipping. Even when placing an order directly with the cashier and repeating it multiple times, mistakes still happen. Not sure what's changed, but something seems off recently. Hoping they can get back to their usual standard! It's the first time or few.
Business response:
Thank you for the awesome review and 4 stars! We’re thrilled you had a great time, and we’re grateful for your feedback to help us get even better. Next time, we’ll make sure your experience is absolutely perfect. See you soon! - With love, la la
definitely disappointed in todays visit, the girl who took our order was very sweet and took our order correctly. unfortunately the barista with curly hair she gave me the worst customer service when i said they did my order wrong. i had order an iced matcha latte w/ banana cream top and they made it with espresso instead she did not review the ticket correctly as i proceeded to tell them the blonde girl was super nice until the girl with short curly hair came forward with ugly attitude never have i dealt with someone who w... read more
Rethink who you have leading the charge and who you're hiring. It's taken me awhile to write this review but I can't let this go without saying. I visited the Calabasas location at the Commons on 2/14 around 5:45pm. I've been here several times and enjoyed my experience until now. I ordered 1 hot drink and 1 cold brew. The hot matcha came right away. I literally waited 10 mins for a cold brew. While I was waiting the employees were talking to each other, the lady that seemed to be in charge wearing a very thin yoga sho... read more
I don't know where to start. I accidentally found this place not knowing what it was. I purchased a cappuccino. I was a bit thrown off by the plastic lid and the fact that there were no recycling bins. This was a lot of plastic. The drinking spout was uncomfortably small. It took away from the experience of enjoying the cappuccino. I ended up taking two sips and throwing out the rest. Also, if this place employs foster kids, why not open these in urban areas? Why in Beverly Hills, Westlake, and Calabasas? It doesn't make se... read more
definitely disappointed in todays visit, the girl who took our order was very sweet and took our order correctly. unfortunately the barista with curly hair she/him gave me the worst customer service when i said they did my order wrong. i had order an iced matcha latte w/ banana cream top and they made it with espresso instead she did not review the ticket correctly as i proceeded to tell them the blonde girl was super nice until the she/him came forward with ugly attitude never have i dealt with someone who was so bothered t... read more
Good coffee and usually good food but the service just isn't the best. The chia pudding I received was partially open and had gone bad turning liquidy unfortunately spilling in my car before realizing. They did provide a new one however. Always feels like things are falling through the cracks when I come here because everyone is moving so quickly. I imagine they simply just don't have enough staff. At any location. Makes it impossible to ask for help when there's a problem and if you do, it feels like you're intruding and ru... read more
Got two drinks for my GF and me and we ended up throwing them both away. I got a Matcha latte and it tasted too bitter even after sweetening it was off. GF got a latte and didn't enjoy it as well. Pretty disappointing. Great location in the commons but I wish the drinks were good.
ordered the lavender matcha and added an extra shot of matcha but it was the opposite of strong, there was a slight lavender taste but other than that it tasted like water. I also got the butterfly matcha which was a bit sweeter which was nice but the flavoring wasn't that enjoyable to me :( they did come with very cute heart straws though which i liked. I did order online so i didn't really experience any bad service :)
Business response:
Hi Natalie! We truly apologize for the less than la la experience you had in our cafe. Please email us at info@lalalandkindcafe.com so we can make it right. - with love, la la
I counted 8 people in the back and front total. Everyone in the back was gossiping and so were the people up front. 2 people were on drinks and the place had a line out the door. They stopped to gossip mid drink making with tons of drinks on the counter. We waited over 20 minutes for our drinks when there was no one in front of us. One girl was putting pastries in the oven and doing nothing else. My drink ended up being wrong as well which was the worst part of my experience. I don't understand the need to have multiple peop... read more
Frequently asked questions about La La Land
How is La La Land rated?
La La Land has a 3.7 star rating with 388 reviews.
When is La La Land open?
La La Land is open now. It will close at 9:00 p.m.