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La Quinta by Wyndham Denver Englewood Tech Center
- Hospitality
- Greenwood Village, CO
About this business
Location details
9009 E Arapahoe Rd, Greenwood Village, CO, 80112, United States
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When we checked in wehad to haul our luggage up 4 flights of stairs, when i notified the front desk about the elevator they did not even apologize. When we were at the pool the pool towels were empty,i notified the desk and no towels werecreplaced and we were told tough luck nothing till tommorrow. There was also a very heavy cannibas smell.
Business response:
Lisa, Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon! Respectfully... read more
room was gross first room smelled like mold moved to New room there was dirty towels. i paid extra for the jet tub suit for us to get in the room and the jet tub was disgusting dirty and drains were falling off and rusty so was a waste to upgrade the shower looked like it had never been cleaned had all kinds of brown stuff in the bottom and around the edge. i was very disappointed by the pictures you would think this was a decent hotel but that is very misleading.
Business response:
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, Diana - LQ Customer Care
The stay was good but I can say the room could of been cleaner because there was still food and what looked to be idk wat splattered on wall
Business response:
John, Thank you for your review. We are pleased that you had a good stay overall. However, we apologize for the cleanliness issues you mentioned. We will forward your feedback to the management team and hope to see you again soon! Sincerely, Diana - LQ Customer Care
LOOKS CAN BE DECEIVING!!! CAT AND DOG HAIR ALL OVER THE ENTIRE ROOM! FLOORS AND BEDS HAD DOG/CAT HAIR AS WELL. WE WERE IN A ROOM WHICH ANIMALS WEREN'T SUPPOSED TO BE IN. SECOND ROOM OF THE NIGHT HAD URINE ON TOILET AND FLOOR. BATHTUB WASN'T CLEAN EITHER SOMEONE HAIR WAS ON THE WALL. NEXT DAY MOVED TO ANOTHER ROOM AND HAD ANTS FOR THE REMAINDER OF OUR STAY. THEN WHEN WE NEEDED A HOUR LONGER TO GET OUR THINGS LOADED AND MOVED TO ANOTHER HOTEL, WE WERE TOLD PAY UP OR VACATE!!! ONLY TIME WE HAD A ISSUE WITH THE STAFF AND SHE WAS... read more
Business response:
Raven, Thank you for your feedback regarding your recent stay with us. We apologize for your concerns mentioned and are disappointed that our hotel did not exceed your expectations. Steps will be taken to correct those problems. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a true La Quinta experience. Respectfully, Diana - LQ Customer Care
Make sure to thoroughly read about the hotel Outside is not as impressive looking as the inside. The inside looked like it has some modern renovation. The breakfast was not appealing. Just the same cereal, breads, yogurt coffee juice. The mattress in the the sofa bed was completely falling apart. The sheets were not readily available in the room for the sofa bed. There was no closet in the bedroom. The beds were too small. The temperature of the room where the swimming pool was located was so old it was like swimming outside... read more
Business response:
Dear Guest, Thank you for feedback regarding your recent stay. We are extremely sorry that our hotel didn’t meet your expectations. Our guests’ satisfaction is very important to us and when we fall short; we take it very serious. Your comments have been forwarded to our management team to ensure that options are considered as to how we can improve in the areas you mentioned. While we cannot change the outcome of your stay, we do hope you will stay with us again in the future for a better guest experience. Sincerely, Bennie, ... read more
Don’t stay here! Horrible incompetent house keepers stir up drama here with guests and got me a bogus 75$ room charge due to “pet damage” of “dog food and confetti” being on the floor. Place is a joke. House keeper was offended because I got irritated she wouldn’t vacuum my floor. Place is just annoying and I can’t believe they hit me with a 75$ charge for DAMAGE when there was no damage and it would have taken me 20 minutes TOPS to clean our room. Never staying at another la Quinta.
Business response:
Annallese, Thank you for taking the time to write a review of your stay. The odor issues you described are truly regrettable. We sincerely apologize for any inconvenience caused to you. We will be forwarding your feedback to the hotel management team to ensure the issues are addressed. We very much appreciate your business and thank you for staying with us. Respectfully, Diana - LQ Customer Care
Roomy and clean We checked in at 3 pm and the clerk was incredibly slow and had difficulty find our reservation. Our first room heater was inoperative. We waited two hours for heat and was advised that the wall thermostat did not work and to use the window unit. As the window unit was set a 80 degrees and there had been no adjustment in temp we were moved us to another room. The substitute room was warm upon entering and offered a separate area for eating and viewing tv. Very nice access to the indoor pool. Check out in the ... read more
Business response:
Patricia, We appreciate the positive rating and informative review! Your thoughtful comments will assist our management team as well as our future guests. As always, we thank you for choosing La Quinta and hope to continue having you as our guest for many years to come! Sincerely, Danielle LQ Customer Care
Hotel issues We had dogs, so we may have just gotten an older room. The beds were very uncomfortable, and the couch as well was stiff as a board. The bathroom door didn't work, light was out, and it looked like someone got into a fight in there, there were holes in shower, toilet broke etc. the pool was freezing and the cable kept going out. We heard multiple complaints every time we were at the front desk. Good employees, but poorly managed. Also, there was dog crap everywhere, it seemed as if we were the only ones picking ... read more
Business response:
Paul, Thank you for taking the time to provide feedback on your recent stay. While we thank you for your kind words about our staff, we are sorry to hear that you were not satisfied with the hotel in general. Please note that this information has been passed on to our management staff to ensure improvements are made. We very much appreciated your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
Disappointed The shower floor was dirty had to clean it myself then got accused of smoking in my room when it was a couple Doors Down.. so I made management come in on the dead check out to prove that everything checked out okay and then there were is a hotel guest doing drugs in her car
Business response:
Dear Guest K, Thank you for providing your review. We sincerely apologize for the discomfort you experienced during your stay. We will address your concerns with our team to improve upon the care and comfort to all of our guests. Thanks again for your comments.
Frequently asked questions about La Quinta by Wyndham Denver Englewood Tech Center
How is La Quinta by Wyndham Denver Englewood Tech Center rated?
La Quinta by Wyndham Denver Englewood Tech Center has a 3.6 star rating with 4,963 reviews.
When is La Quinta by Wyndham Denver Englewood Tech Center open?
La Quinta by Wyndham Denver Englewood Tech Center is open now. It is open 24/7.