This profile has been claimed by the business owner or representative.
La Quinta by Wyndham Denver Englewood Tech Center
- Hospitality
- Greenwood Village, CO
About this business
Location details
9009 E Arapahoe Rd, Greenwood Village, CO, 80112, United States
Get directions
the room was nice but the beds were HORRIBLE. the springs were coming out of one bed. We checked out after 1 night because my wife who was in town for a medical procedure told me she would rather be in constant pain that one more night on the bed(s).
Business response:
Dear Valued Guest, We thank you for your feedback; it goes a long way toward improving on our guest experience. To that point, we recognize that a great night sleep is key, which is greatly aided by the comfort of the mattress. It is for this reason we offer our sincerest apology that you were unable to take full advantage. Our management team has been made aware of the oversight. Please accept our invitation to revisit our property upon your return to the area. Sincerely, Diana -- LQ Customer Care
This hotel is definitely not 3 stars. The double rooms have small full-size beds instead of queen. They do not mention that it is pet friendly. There were stains on the bed sheets. We ran out of tissue twice because they only gave us one roll at a time. The staff were not friendly and did not care that I almost slipped because they're was no wet floor sign out. My experience would be have been so much better
Staff OK. Facility needs upgrade Staff was friendly on check in and helpful with one problem. However, a "bait and switch" extra deposit charge was added when checking in. This extra deposit held against my credit card was not not explained or shown when room was originally booked. Poor business practice that leaves bad taste for future referrals or bookings.
It was horrible
Business response:
Dear Valued Guest, Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not satisfactory. Please note that this information has been passed on to our management staff to ensure improvements are made. We appreciated your business and thank you for staying with us. Respectfully, Diana - LQ Customer Care
Will not return We chose this hotel based on the fact that our usual was booked. We had promised the kids a pool, and as I chatted at check in with the clerk I clearly mentioned that fact to the clerk when I asked what the pool hours were. Instead of telling me that the heater was broken and the pool unheated in the dead of winter (and had been broken for some time) I found out the hard way on my own after getting 3 excited kids changed and down there. When I reported it to the same person I had checked in with they acted li... read more
Business response:
Dear Valued Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps ar... read more
The only area that was a little disappointing was the cleanliness of the hallways. People kept leaving trash in the hallway.
Would not recommend staying here Bad place to stay at, the bed was dirty and smelled nasty when we asked to change bed sheets they just handed us new sheets and told us to do it ourselves. And then housekeeping was trying to kick us out, they said we were moved to another room but no one said anything about it and had issues about what room we had to stay at. And then the hot tub and pool was so so nasty, the hot tub water was yellow, the regular pool was murky and really cold for an indoor pool, the floors had dirt everywhe... read more
Business response:
Torah, Thank you for the feedback regarding your recent stay with us. We understand you were unhappy with the cleanliness of your room and have concerns about our housekeeping standards. We are very sorry for this experience and want to assure you that the Hotel Management Team will be working with our housekeeping staff to prevent any issues in the future. We hope you will consider staying with us again. Sincerely, Danielle LQ Customer Care
The staff was rude The staff was rude, the room was messy and smelled bad & there’s also a $75 holding fee no one mentions upon staying there.
Business response:
Dae, Thank you for taking the time to write a review of your stay. We sincerely apologize for any inconvenience caused to you and will be forwarding your feedback to the hotel management team to be reviewed. We appreciate your feedback and hope you will provide us another opportunity to serve you again in the future. Respectfully, Diana - LQ Customer Care
Pool Rooms were clean. The Pools were filthy, we chose this hotel for the indoor pool. The ceiling tiles falling apart. They were way under staffed and The manager was only in for a couple hours at a time.
Business response:
Ramie, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Diana - LQ Customer Care
Frequently asked questions about La Quinta by Wyndham Denver Englewood Tech Center
How is La Quinta by Wyndham Denver Englewood Tech Center rated?
La Quinta by Wyndham Denver Englewood Tech Center has a 3.6 star rating with 4,963 reviews.
When is La Quinta by Wyndham Denver Englewood Tech Center open?
La Quinta by Wyndham Denver Englewood Tech Center is open now. It is open 24/7.