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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Mal Indica que el personal era muy desatento y el parkin muy costoso Nada
Business response:
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the General Manager, so that similar situations will not occur. We hope you will once again choose us for your lodging needs. LQ Customer Care
Poor The room would not cool. Friendly staff.
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care
Bad Cleanliness, broken faucet, door, paint chips on floor Location
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Pésimo hotel... Muy sucio, el elevador apenas y sirve, la puerta de acceso a las habitaciones no sirve.... y para colmo te cobran $50 usd de estacionamiento ... y obligatorio. Costo de la habitación 90 usd + 50 usd... 140 usd... con eso me quedaba en otro hotel y mil veces mejor Su ubicación es lo único que vale la pena, muy cerca del Capitolio
Business response:
It is disappointing to hear that you encountered so many challenges during your stay and that we failed to address any of your concerns while you were still here at the hotel. Thank you for sharing your experience. We apologize for a less than perfect stay and hope to welcome you back for a better guest experience. Sincerely, LQ Customer Care
Bad The room was in disrepair. Rotted wood and holes in the furniture. Bathroom was tiny, no soap holder, complimentary soap and shampoo was cheap, no tissues in the tissue box, water faucet handle/temperature control spun around twice. View was of the next building and window shades were not only dated but either open for everyone to see in or so dark that i missed my alarm thinking it was the middle of the night. It had a fridge, placed in the middle of the wall next to the bed and had the microwave on top. I couldn't plug... read more
Business response:
Thank you for taking the time to write a review of your stay. The issues you described regarding the A/C is truly regrettable. Your comments will be reviewed by management, and we will make sure we are thoroughly inspecting rooms and promptly reporting maintenance issues to make sure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Respectfully, LQ Customer Care
Disappointing
Bad
Not a good memory The corridors and the room smell like pee. And you can’t breathe in the bathroom from the smell. The car parking almost half of the room price. The receptionist lady is nice. The staff as general are friendly.
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Don’t recommend Was placed in a large suite which may not have been inhabited lately since the bathroom sink light and television did not work, no extra toilet paper. Furnishings are very old and outdated. Only expensive valet for parking. It was okay, sufficient selection.
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,145 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open at 12:00 p.m.