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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I had one of the worst experience in my whole life . I was decided to go there because of la Quinta but never ever go t I had one of the worst experience in my whole life . I was decided to go there because of la Quinta but never ever go there again. As a honest suggestion Please as a la Quinta do not make a contact with this specific property as a la Quinta . I could not sleep whole entire night because of some times Someone comes to knocks the door and disturbed in middle of the night . Found Bed bug , shower turn off and ... read more
Business response:
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel. LQ Customer Care
Strategic location but questionable sanitary conditions I didn't like the valet parking service and that it was mandatory. It was honestly very expensive ($51 per day and they didn't even metion that when we booked it) and I asked the employee to park the car myself because I didn't want the service (even tho we paid for it) and he declined. So, it was kind of annoying and made us loose time every time we were going out in the car. Another important thing is... the whole hotel looked very dirty and old. I didn't like the spa... read more
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. LQ Customer Care
Good location, old hotel in need of some love and care 1. The toilet clogged in our first room, we had to move to a different room. And then the toilet clogged there again. This was not due to my poo clogging it, as i usually poo then flush then wipe. Plumbing was just very poor. 2. Hallways and other shared areas are not clean, very dated. 3. Breakfast was very average. Ran out of plates, no fresh food just stale bread, cereal and a waffle machine. 4. Elevator feels like it's going to break at any second. Overall, good loca... read more
Business response:
Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs. Respectfully, LQ Customer Care
Disappointing
Poor The receptionist was rude.. I had just driven almost 9hrs to austin and I still managed to be respectful.. and she was just not having it so it made my experience very unpleasant.. It was a one night stay. It was comfortable and clean...
Business response:
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon. Respectfully, LQ Customer Care
Needs serious work, room was barely cleaned i found a empty condem packet, profit Cleanliness price and location
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Terrible, I will sue They employ a thief and actively protect them and shield them from Justice Valet
Business response:
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future. Sincerely, LQ Customer Care
Disappointing Que el. personal es muy poco atento el estacionamiento esta en el. Hotel y se cobra extra. Además de que es caro el servicio de restaurante la persona a cargo atiende mal en todo el momento no solto la bolsa. Ni el celular no resurril los alimentos faltantes a pesar de que seguían llegando huéspedes y nos corrio diciendo prácticamente gritando que quedaban 5 min para terminar la hora de desayuno La ciudad
Business response:
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better. LQ Customer Care
Bad. will never book there again. for the price i could have stayed at a Courtyard The cost of this room was ridiculous for what i got. The door to the room had gaps and i could hear people walking by at all hours of the night. there was a roach on the sink when i woke up in the morning. The toilet tank had a leak when i returned from the conference on the 1st day. I had to fix it myself. they charged $45/day for valet parking which is outrageous. The elevator smelled. Everything was dirty. I liked how close i was to the con... read more
Business response:
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. LQ Customer Care
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,145 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.