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La Quinta Inn Austin Capitol Downtown
- Hospitality
- Austin, TX
About this business
Location details
300 East 11th St, Austin, TX, 78701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Upon viewing the outside of the building and seeing a broken window air conditioner it turned my stomach! Not the QUALITY of the La Quinta Hotels that I have stayed at in the past, There was not ample parking, a separate charge of $45.00 per day to park in their parking lot which was not communicated until a few days before arrival which by then it was too late to cancel my reservation. I went inside the lobby and canceled my stay due to the fact that this particular La Quinta was not a HOTEL BUT A MOTEL I had no desire ... read more
Business response:
We read you review and let me say how sorry we are that we did not live up to your expectations. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience going forward. Once again please accept our apologies, we hope you will return again and have a better experience. Respectfully, LQ Customer Care
Fue incómoda situación vendieron mi reserva Vendieron mi reserva y perdí muchas horas buscando otro hotel y estaba con mi bb, decepción total. Y me tube q hospedar en un confort suite q estába cercano pero están en vías de construcción la ciudad y fue súper incómodo aparte que gaste casi el doble del presupuesto solo por q ellos vendieron mi reserva la quinta. Es limpio buena ubicación
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. LQ Customer Care
Disappointing
Pésima experiencia Todo muy mal servicio, el de la recepción muy grosero. Y después al día siguiente miramos una cucaracha. No nos volvemos a quedar allí otra vez necesita mucha pero mucha renovación. Si pudiera le daría un cero Nada
Business response:
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention and hope to see you soon. Respectfully, LQ Customer Care
Preocupación por no saber qué pasará con el primer pago Tuvieron que pagar con otra tarjeta de Credito, porque no aceptaron el pago en línea que se había hecho. De hecho aún tengo el primer cargo en la tarjeta que había hecho en línea y no me dan respuesta de la cancelación. Con el Alojamiento bien
Business response:
Please give a call to the hotel front desk staff will be more than happy to help
At checkout everyone seemed to have heard about our issues but no management reached out to ask us about our experience- Our first night the TV/cable box did not work, one bed had blood stained sheets, one bed did not have a fitted sheet, the shower curtain was broken and the bathroom door did not close properly. The desk agent offered us to change rooms at 1 AM - that’s not reasonable. The agent also was aware of homeless persons on the property but only warned me of the fact - he didn’t seem to care. Finally room service c... read more
Business response:
We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future. LQ Customer Care
Muy mala Hotel viejo y sucio, totalmente desagradable, pésima actitud del personal, sinceramente no se cómo sigue operando, no cuenta con mantenimiento y está totalmente descuidado, no hay limpieza Solo la ubicacion
Business response:
Thanks for your review. Cleanliness is an important standard of service at La Quinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again. Sincerely, LQ Customer Care
Fair
Disappointing
Frequently asked questions about La Quinta Inn Austin Capitol Downtown
How is La Quinta Inn Austin Capitol Downtown rated?
La Quinta Inn Austin Capitol Downtown has a 2.8 star rating with 11,145 reviews.
When is La Quinta Inn Austin Capitol Downtown open?
La Quinta Inn Austin Capitol Downtown is closed now. It will open tomorrow at 12:00 p.m.