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La Quinta Inn Houston Cy-Fair
- Hospitality
- Houston, TX
About this business
Location details
13290 FM 1960, Houston, TX, 77065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The housekeeper was very rude. I feel like she was racist Location
Business response:
Dear Faith, Thanks for the stay and the feedback. We shall definitely work on your observations. Guest comments are valuable inputs for us to better our services. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.
Bad There was no complimentary breakfast like it stated on Booking.com..The bathroom faucets leaked all night and the tub's enamel was painted over making it unsightly..I almost didn't want to put my bar feet on it, but I needed a shower. I regret getting a room for my sister and her family as well...I have stayed at this chain before with no issues...This was a horrible experience. The room was adequate with space...It appears that they made upgrades, but did not do a good job of doing it.
Business response:
Dear Misty, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we wil... read more
Bad The housekeeper was very rude. I feel like she is racist
Business response:
Hello Faith, Thanks for the stay and your feedback. It is really disappointing to note that our staff behaved in an impolite way. This is critical .We will verify the entire things and train the concerned staff. Guest feedback is important to us and necessary improvements will be made. Request your understanding and consideration fo future visit. Sincerely, Hotel Manager.
Disappointing no light in room, location was sketchy, to much noise throughout the night, and pillows werent clean. i liked the price.
Business response:
Hello Janie, Thanks for the stay and the feedback. Our apologies for the unsatisfactory stay. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again. Sincerely, Hotel Manager.
Bad
Disappointing
Poor
Fair
It was alright.... No BREAKFAST..No Brown bag ...nothing ...just a complete lie...They DO NOT SERVE BREAKFAST....no hot water.....hair on towels and in bed......and you have to go to the front..just to get the large bath towels .. It was a place to sleep with power and running water ......no hot water but running water. After a freeze w/o power /water...it was alright.
Business response:
Dear Schatzel, We are really sorry and disappointed to see such a remark. Our apologies in any case. We will fully check this incidence and act on the real reasons. Your feedback is important for us. Request your understanding and consideration. Sincerely, Hotel Manager.
Frequently asked questions about La Quinta Inn Houston Cy-Fair
How is La Quinta Inn Houston Cy-Fair rated?
La Quinta Inn Houston Cy-Fair has a 2.9 star rating with 2,326 reviews.
When is La Quinta Inn Houston Cy-Fair open?
La Quinta Inn Houston Cy-Fair is closed now. It will open tomorrow at 12:00 p.m.