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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
Fair The room i booked online was not the room i got ... i was informed that the pictures online was old and i did not get any discount plus i waited all morning just to get a room that was ready all day location was close to the city.. easy access back and forth food was close by parking was a bit weird only 12 parking spaces
Business response:
Hello Brace, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Meh el personal de la noche. no tenía desayuno y las instalaciones pésimas la ubicación
Business response:
Hello Phillip, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
Bad Personnel super désagréable, ils n'appliquent pas les prix qu'on a sur booking, ils changent plus, la chambre n'est pas nettoyée entre 2 nuits, la carte pour ouvrir la porte ne fonctionne pas, je dépends du réceptionniste désagréable pour m'ouvrir à chaque fois que je veux rentrer dans ma chambre. Je suis très très déçue de cet hôtel qui au final m'a coûté plus cher qu'un hôtel vers Manhattan. Rien
Business response:
Hello AMIRA, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodation... read more
I did not stay,I requested a refund and had to find a new hotel It was dirty,smelled or cigarettes and mold. Bed was not made and the staff was rude. I like NOTHING about this hotel. It was dirty stinky and nasty. The staff was rude and dismissive,when I complained about the room,I was given a paper to email regarding a refund was never offered a new room. I ended up playing double the booking for another hotel. I am still waiting for a refund. BOOKING.COM SHOULD REMOVE THIS HOTEL from your site. I choose your website becaus... read more
Business response:
Hello Valorie, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodati... read more
Poor Cleanliness needs an update Location
Business response:
Hello Lori, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.
Bad it was so dirty nothing
Business response:
Hello Zharena, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Poor
Bad Terrible hotel Terrible hotel
Business response:
Hello Carolina, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back fo... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open at 12:00 p.m.