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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair The shower handle had a broken temperature control setting and mold along the caulking. The parking lot is absolutely filthy and the entrance to the hotel from the parking lot is also disgusting. The maintenance of the hotel is lacking by a long shot. Close to restaurants.
Business response:
Hello, Angel. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Bad
Poor
Fair
Don't Be Fooled (by free parking): this place is a dump. Standard Operating procedure: no face cloths, no hand towels, only two thin bath towels. Worn chipped eroded furniture, disrepair throughout the hotel. Garbage everywhere outside. Hostile uncaring staff. Book one type of room, they give you a downgrade. Room keys rarely work longer than one or two uses, so you have the constant journey to the front desk to get new ones. Front desk unoccupied frequently. Usually there is one employee only ever available. Toilets have di... read more
Business response:
Hello, Adam. Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Disappointing too much noise. for take a shower should nap under water in tub. ? didnt feel like not safe but reception stuff couple time said ? should lock door from inside. ? scared.
Horrible hotel stay Everything about this hotel was horrible. There was no heat in my room, and it was very cold outside. The customer service was absolutely horrible, and they didn't have any washcloths. I had to purchase my own washcloths. Don't waste your money because you will be disappointed. Don't stay here. The room key pad kept breaking, and we kept getting locked out of our room. I repeat, don't waste your money here. I won't be returning to this hotel ever. It was the worst experience dealing with hotels ever. I di... read more
Business response:
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this information has been forwarded to management to address promptly. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.,
Bad Nothing Nothing
Business response:
Hello, Roberto. We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Disappointing too much noise. for take a shower should nap under water in tub. ? didnt feel like not safe but reception stuff couple time said ? should lock door from inside. ? scared.
Business response:
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our shower and comments about our tub. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.