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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Stop charging for a run down hotel that is disgusting poor condition and smells of smoke. The room is right next to the train passing by all day and night. The room had duct tape at the bottom of the sink so anytime you washed your hands all the water ran out on the floor. I told the front desk this is unacceptable and they came to the room and said people broke the sink so when the garbage can fills up dump it in the toilet. My family had to wash our hands in the bathtub and had to use the trash can in the room. Nothing
Business response:
Hello danielle, Through feedback like yours we are able to address our weaknesses and to improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change y... read more
Eckelhaft ALLES! Die Zimmer waren dreckig - angeblich gab es aufgrund von Corona keinen Zimmerservice - der Zimmerservice kann dann allerdings auch die letzten zwei Jahre nicht stattgefunden haben, so widerlich wie die Zimmer waren. Das Mobiliar ist alt und abgenutzt, in den Ecken Wollmäuse und anderer Dreck, Das Bett, bzw. Bettzeug siffig. Auf die Frage nach neuen Handtüchern - es gab nur zwei und keine Badematte - mussten wir zwei Tage warten. Einen Tag kam nur braunes Wasser aus der Dusche. Das Personal unfreundlich und m... read more
Business response:
Hello Tanja, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Find Elsewhere You can not use your room key to get into your room the swipers do not work. We stayed two nights and they knew nobody's was working and just refuse to fix it. We had to be let in every time. Room was filthy. Bathroom moldy sheets gross, shower had no shower head. The parking lot is very few spaces do not consider that a selling point as they were taken completely the one night.
Business response:
Hello Brittany, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Only good thing is location. The room was not clean. Things we’re broken. It smelled. Very small. Had to carry luggage to second floor with bad knee. Handicap elevator wasn’t working. Place is cramped. Cards to open door would never work. Unstable and dirty building. The location. Near walking distance restaurants. The train station 2 blocks away. Free parking.
Business response:
Hello Hilda, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Poor
I was forced to find a hotel because every flight from LGA was cancelled. It met that basic need. The door battery was dead. The only employee had to open my room with his key whenever I came in. The elevator has broken buttons. The clerk was behind plexiglass, and I had to speak/hear thru to pass-thru. The was a speaker system but I assume it was broken. As an adult man I felt safe, but I don't think a single woman would feel the same. Stay here if you can't find anything else. The bathroom was clean. The bed seemed clean a... read more
Business response:
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Very Poor
No es un buen hotel. La conexión a wifi no funcionó pra ninguno de mis dispositivos. Fue muy complicado conseguir una toalla extra. La persona del front desk fue bastante grosera e indiferente del mal servicio que el hotel brinda. La ubicación es buena. La cama es cómoda pero las sábanas estaban sucias y rotas. No limpian la habitación y además nos la entregaron muy sucia. Es a 5 minutos caminando de una estación del metro.
Business response:
We appreciate your rating of our hotel and the feedback you have shared pertaining to our wifi and comments about our front desk. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.