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La Quinta Inn Queens
- Hospitality
- Long Island City, NY
About this business
Location details
37-18 Queens Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor No machine coffee .no water heater no breakfast . Noisy Property
Business response:
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast as well as our property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Very very dirty hotel. This isn't like a typical La Quinta. The room is very dusty. Coffee maker in the room is disgusting and obviously not cleaned (very dusty inside and out). Air conditioner emitted funny smell, so I had to open the window to let fresh and cooler air in. But then, it let outside noise got inside the room. Most unbelievable finding - sticky hair in the toilet mirror.. Oh my, this is by far the dirtiest facility I have ever been. I had stayed in a much cheaper hotel, but it was way much cleaner than this ho... read more
Business response:
Hello Arfi, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.
Poor
Bad
Dirty, nasty and disgusting. I asked for a 10am check-in and arrived about that time. I was told I would have to wait until 3pm. So I came back at three and still had to wait until 3:47 to check in so they could “clean it”. The room did not appear clean at all. The sheets and towels were washed and beds were made, but mirrors had little spots on them and looked like they haven’t been cleaned in months. The bathroom didn’t smell clean and the surfaces didn’t feel clean. The room wasn’t vacuumed. We were only given 2 towels ev... read more
Business response:
Hello Keith, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement. ,
Very Poor The room was so dirty: washrooms, carpet, bed sheets, there were cigarettes and used napkins in the drawers from the nightstands. The client service was so bad. The receptionist was yelling to the customers. .
Business response:
Hello Erika, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our fu... read more
Bad The dirtyness and Horrible parking had to park on street. Also was like 90 degrees in the room fan/ ac did not work.bed hard as a rock Nothing
Business response:
Hello Jennifer, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the unusual situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Bad tv wasn’t working, limited parking and rooms weren’t so clean. the staff
Business response:
Hello Mio, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and parking. Please do consider us again on your next visit to the area.
cómodo, instalaciones descuidadas, pésimo servicio del recepcionista de la madrugada. el personal, sobre todo el de la noche que me quede fue extremadamente grosero. Me dijo que no podía reservar por booking después de la 1 de la mañana, se desesperaba me hablaba muy igualado. Incluso le pedí ayuda al final de reservar en subir mi maleta, era muy pesada, no vi elevador, al menos nunca me comento que había uno y me respondió que ese no era su trabajo. Se quedo viendo cómo sufría subirla a la 1 de la mañana. la ubicación, la l... read more
Business response:
Hello Febe We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations.... read more
Frequently asked questions about La Quinta Inn Queens
How is La Quinta Inn Queens rated?
La Quinta Inn Queens has a 2.7 star rating with 9,216 reviews.
When is La Quinta Inn Queens open?
La Quinta Inn Queens is closed now. It will open tomorrow at 12:00 p.m.