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La Quinta Inn San Antonio Brooks City Base
- Hospitality
- San Antonio, TX
About this business
Location details
3180 Goliad Rd, San Antonio, TX, 78223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Customer service the evening I checked in was nice. Entering the room it had a funky smell. It felt humid . I noticed t Almost everything. It was not a comfortable stay. Nothing really. Just a convient location for my stay.
Business response:
Dear guest, We are glad to hear that you enjoy our premier location for the convenience stay. But we are very sorry to hear that your room had the humid smell. We checked the room you stayed and it is from the A/C. It's cleaned and no smell any more. We regularly deeply clean each A/C to prevent the odor ,however if you can still notice any details that did not reach your expectations. Please talk with front desk , we will definitely assist you find a room you like for a comfortable stay. Thank you very much for sharing the ... read more
Our 7 night experience. The floors weren't cleaned and the top of night stands or desk were dusty. There was hairs of previous people in the shower there was towels that seemed to be burnt with a lighter. When I asked for more it seemed to bother them. The main issue we had was us not being able to hang out by the pool due to there being a large group of grown men (construction workers) drinking and partying by the pool or by the grass area. There were times when we went out they were peeing along the fence outside then arou... read more
Not good... The stay was just bad...I was called by one of the staff members to ask where I was and why I hadn't checked in yet? I was there for a funeral and literally left dinner with my family to go check in because I was afraid my hotel room was going to be taken...There was hair that was not mine on the bed...the toilet...and the bathtub...the paint was chipping from the bathtub...the room smelt like mold/stale air? The refrigerator had a strange not pleasant meal coming from it...I've never experienced these types of i... read more
Business response:
Dear Clarissa, We apologize for the miscommunication, When front desk call guest on arrival list who is not check in yet . They just want to secure your reservation when booking is pretty full, however you don't have to rush to check in. As long as you confirmed your arrival time they will keep it for you. We understand the dissatisfaction and we are very sorry you left dinner earlier but you really don't need to. We hope we could see you soon in the near future.
Bad La atención y la falta de servicio
Business response:
Dear Oscar, We are very sorry to hear that. If you have any issues with any particular staff , we do have manager on duty who will be glad to assist with you. Also you can contact me directly. I would like to know more details in order to fix the problem for you. Thank you for staying with us and we are looking forward seeing you in your next trip. Claudia GM
Fair Breakfast over at 8. We stay here a lot always a hit or miss on the bed, had to change rooms due to the bed being like a rock, but the had no problems moving us to a better room. I don’t like the fact I get charged an extra night each time and have to wait for my money even after we have paid for all the nights we stay makes no sense. Clean and affordable as long as I get my deposit back.
Disappointing
Could have been better Had to be given a new room upon entering first room we discovered that the room was dirty still and had not been cleaned or laundered Good variety at breakfast. Had to be given a new room upon entering first room we discovered that the room was dirty still and had not been cleaned or laundered
Business response:
Dear Taylor We are very glad you like our varieties of breakfast. And we are sorry the system did not updated and have you assigned a room not cleaned yet. It happened very rarely but we do apologize for the inconvenience. We hope you have a good staying after front desk switch you the new room. Thank you for bring it to our attention and we are looking forward seeing you in the near future
Very Poor
Never again. No follow-up on requested crib for toddler. Ended up sleeping on floor with my child due to fear she would fall off bed. Room smelled moldy. Internet was down. Business office was useless. Staff doesn't wear masks. Restroom super small. No wash clothes. Pantene shampoo. Shower pressure. Room cools quick.
Business response:
Dear Guest, Thank you for telling us what happened during your stay and we appreciate your positive comments about our facilities in room. We are very sorry to hear that you didn’t receive the crib, We checked with our front desk staffs and they didn’t receive your request about a crib is needed. We apologized for missing your request. The Internet cable was on service for 1 day but back to normal the next day. If there is any details in room didn’t satisfy you, pls. feel free to call our front desk, they are very friendly a... read more
Frequently asked questions about La Quinta Inn San Antonio Brooks City Base
How is La Quinta Inn San Antonio Brooks City Base rated?
La Quinta Inn San Antonio Brooks City Base has a 3.9 star rating with 3,550 reviews.
When is La Quinta Inn San Antonio Brooks City Base open?
La Quinta Inn San Antonio Brooks City Base is closed now. It will open at 12:00 p.m.