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La Quinta Inn San Antonio Brooks City Base
- Hospitality
- San Antonio, TX
About this business
Location details
3180 Goliad Rd, San Antonio, TX, 78223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Not good Needed towels so I called the front desk, they never brought the towels. I figured we were getting new towels when they came to make up the room, but after being gone the whole day when we came back we discovered that they didn’t even make up the room for us. When I complained to the front desk, the lady simply said “sorry”. I then asked if we could have the room made up and she said their housekeeping staff had left for the day. Location is in a bad part of San Antonio, the only reason I chose that location was bec... read more
Business response:
Dear Chris, We are sorry to hear about the misunderstanding regarding your request. We have towels at front desk 24 hours, you can have it at any time when needed. Due to COV, we are trying our best to balance the minimize contact and customer services, housekeeping will not go inside your room for service. However if the rooms need to be cleaned for any particular reasons, we can still meet your request during the working hours or switching rooms. Your satisfaction is very important to us. Pls.do not hesitate to talk to our... read more
Fair
Bad Most horrible stay in motel ever don't stay here the staff are rude, nasty rooms,and it was all around the worst experience Nothing
Business response:
Dear Kyle We are sorry to hear about you did not have a good feeling of your stay. If you could like to share more details we would like to help. You can contact our manager duty directly at any time. Your satisfaction is very important to us. We will try our best to meet your expectations. We apologize for any inconveniences.
Terrible pillows. No elevators. Was there for several days. Quiet
Business response:
Dear Guest, Thank you for your excellent ratings. We appreciate your positive score. For your next trip, you can request room on ground floor. Front desk will definitely meet your request. Thank you so much for staying with us. We are looking for another opportunity to serve you better. - La Quinta Brooks City Base
We booked for 5 people and they gave us a mini room that barely could fit 3. There were two double beds that seemed like Everything Breakfast was OK taking into account it was COVID times
Business response:
Dear Laura, We are glad to hear your positive comments about our breakfast. If there is any other concerns you would like to share with us, we will definitely like to know any other details about your stay. Thank you for staying with us and we are looking forward other opportunity to have you with us again.
Worst stay ever When I first got there another guy came in behind me and the front desk guy chose to ignore me to yell at the other guy behind me that walked in after me for his id and already I knew this was going to be bad because since i was first the guy went to the sodas to look at them I didn’t understand why he was yelling at him for his ID the guy did nothing wrong . He then proceeded with me to check me in which now saying my room number out loud had me uncomfortable with others in there knowing where I’ll be stayin... read more
Business response:
Dear Shelley, We are so sorry to hear about all that. We checked with the front desk agent . It actually is our in house guest who need to reactive his key. I also called that guest to verify if everything is fine and he confirmed us all is good, no front desk yelling at him. I think sometimes due to language Spanish barriers, people have the habit to increase the voice to speak. No one is angry at that moment. But thank you for bring the comments to us. If there is any details in the room didn't meet your expectations, pls.... read more
Disappointing
Stayed for Easter The only thing I didn’t like is that the beds are too small and I was with two high school kids and one middle school and an elementary, which I thought it was going to be big enough like shown on pictures but we was struggling to be comfortable on those small beds. The beds left like sleeping on a twin bed and it did say on the web that is big enough for a party of 6 which it’s more for party of 4 Overall it was good and good location near everything you will need in case of emergency.
Frequently asked questions about La Quinta Inn San Antonio Brooks City Base
How is La Quinta Inn San Antonio Brooks City Base rated?
La Quinta Inn San Antonio Brooks City Base has a 3.9 star rating with 3,550 reviews.
When is La Quinta Inn San Antonio Brooks City Base open?
La Quinta Inn San Antonio Brooks City Base is closed now. It will open at 12:00 p.m.