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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Hot smelled waste of money Everything , it was hot they were painting on a weeekend when it was full of people rude my room were hot and smelled Nothing but the indoor hot tub and pool for my kids
Business response:
Dear Guest, Appreciate your comment regarding the hot tub pool. However, we apologize for the inconvenience faced by you regarding these issues. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Never stay here Shower and refrigerator didn't work. RUDE STAFF! VERY UNPERFETIONAL! WILL NEVER GO BACK!
Business response:
Hi Brenda, We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.
Don’t do it. The Manager’s customer service sucks. Construction makes them charge a $100 deposit per night and they don’t tell you until arrival. The deposit is more than the room itself.
Business response:
Hi Sarah, I truly regret the inconvenience. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.
All we really needed was a bed for the night so it served it’s purpose. But probably wouldn’t stay here again. The hotel was having some construction done which is just part of life BUT the staff took no initiative to at least let us know at checkin that the closest elevator was out of order and where to find the other until we finally asked. There was also no working ice or vending machines. The location was good. Close to see real restaurants and easy to get to.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We're pleased that our location was convenient for your needs. However, we apologize for the inconvenience caused by the other issues. We appreciate your understanding and regret any disruptions you encountered. Hope you reconsider staying with us, We're committed to making your future experience more comfortable and seamless.
It can be better not clean and the staff need to be nicer to their customers. I can't really say they need to keep the hotel up
Business response:
Hi Tiffany, We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay. Cleanliness and guest satisfaction are paramount to us, and we take your comments seriously. We will address the issues you've raised with our staff to ensure they provide a more welcoming and helpful service in the future. Rest assured, we are committed to constant improvement, and we hope you'll consider giving us anothe... read more
Fair Not sure why you sign up for this Booking.com for the hotel to call you and make you paid rt then over the phone. Why not just take that pay later option away then. I also don’t like haven’t to leave an additional $100 deposit when they already have a card on file. I still haven’t recieved that back. I understand lower end hotels but this is a new one. I will not be staying here again
Business response:
Hi Dustin, We regret the inconvenience you had regarding the deposit which is refundable at the time of check-out, and this is to safeguard the property against any damage. You will get your amount within 7-8 business days. Please know that our team has listed all the policies and fees on the website. We hope you have a better stay next time.
horrible staff and dirty rooms. I didn’t like anything. it was a nasty place. Nothing. it was trash.
Business response:
Hi Vincent, I am sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Disappointing room recently painted, but left paint on trim, door handles, faucet fixtures, wood floor. staff not welcoming. room not very clean.
Business response:
Hi Holly, Thank you for your review. However, we apologize for these issues. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your feedback and apologize for any inconvenience caused.
Look for somewhere else to sleep!! The property was recently painted but paint droppings on carpets (inside & outside of room), paint all over floor in room, lumpy pillows (need to be thrown out!), and some of the light fixtures would not turn off - had to unscrew the light bulbs. The Dove products in the shower.
Business response:
Hi Robert, Our team sincerely apologize for the inconvenience and disappointment caused by the issues you encountered in your room. We understand that the presence of paint droppings on the carpets, paint on the floor, lumpy pillows, and malfunctioning light fixtures significantly affected your overall experience. Rest assured, we take your concerns seriously, and we will address them promptly with our maintenance and housekeeping teams to ensure these issues are rectified immediately. We appreciate your patience and hope to... read more
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,293 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open at 12:00 p.m.