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La Quinta Inn & Suites Castle Rock
- Hospitality
- Castle Rock, CO
About this business
Location details
884 Park St, Castle Rock, CO, 80109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Disappointing The rooms weren’t clean all the way and the charge you more money after you pay without telling you
Business response:
Dear Patrick, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the room was not clean all the way and you were not told about an additional tax. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Qu... read more
OK place to spend a night - check out downtown Castle Rock! The finishing details like the caulking, trim, grout were scuffed and made the bathroom look less clean. The desk needed to be wiped off (greasy) and had water damage. The bagged breakfast was acceptable in Covid protocol, but it seemed weird to have bagged breakfast when the staff and guests were not wearing masks. I recently stayed in a mask-wearing, hot buffet breakfast (yum) LaQuinta in Denver, so it was disappointing. There was an extra charge for pets, which i... read more
Business response:
Thank you for taking the time to leave us a review! I'm very sorry to hear that some of our amenities were not what you had been expecting. Unfortunately, our breakfast has not been where we would like it to be, however with our staff being so shorthanded the bagged breakfast is all we are able to offer. I also do apologize for the state of your room, we are aware some aspects of our hotel are out of date and in need of a renovation! I assure you that is in the books to get done as soon as possible. Regarding the pet fee, on... read more
Poor Old. Stinky. Dated Price
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you found the location to be old, stinky and dated. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive t... read more
Beware You should NOT say hot breakfast with fresh waffles and actually give people fruit in a bag! Heated pool with hot tub spa? What a joke, the girl told me they don't put on the jets because of children! What did I pay for then? Parents should be responsible for their children. The pool area was empty, just me, and still I couldn't have the jets. RIP OFF! These two things was the ONLY reason I chose this hotel! Never again... The bed was soft
Business response:
Thank you for taking the time to leave a review.
Be careful what you book on the internet Way over priced room. No breakfast which I was not told until I saw the sign. Loud bar next door and when asked for another room was told that there was no noise and only offered a room down the hall. Most uncomfortable bed, pillows and general atmosphere. The bonus was the train that sounded a warning horn from 4:25 to 4:50- horrible!!!! This place is the worst place I have ever stayed and paid $160 for one night! Just don't understand how one hotel can perform so poorly and still be... read more
Business response:
Thank you for taking the time to leave a review. I'm sorry to hear that we are over priced we are actually one of the more affordable hotels in Castle Rock. The reason they were only able to move you down the hall was due to availability of rooms if there had been a room available on another floor there would have been no issue. We do apologize for the train however we do not operate the trains and have no control over their schedule. Thank you for your review.
Fair Needs to be updated
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Had to switch rooms because the shower head came off. The second room was worst than the first one The hot tub didn't have jets. Pool was small The breakfast was a brown bag. Are room was okay
Business response:
Thank you for taking the time to leave a review we appreciate the feedback.
Frustrating stay at hotel which might be fine in other circumstances They did not have our reservation from Booking.com (I don't know if it was their error or the website's) and refused to honor the rate even when shown the reservation. Also, they only offered a bagged grab and go breakfast. I don't know if the state requirements mandate this but our other hotels so far on our trip who offer breakfast, have had a normal pre-covid breakfast. We also had a room which literally looked into a brick wall. It was clean, the beds w... read more
Business response:
Thank you for taking the time to leave a review we will look into the issues you have brought up.
Frequently asked questions about La Quinta Inn & Suites Castle Rock
How is La Quinta Inn & Suites Castle Rock rated?
La Quinta Inn & Suites Castle Rock has a 4.2 star rating with 1,659 reviews.
When is La Quinta Inn & Suites Castle Rock open?
La Quinta Inn & Suites Castle Rock is closed now. It will open at 12:00 p.m.