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La Quinta Inn & Suites Castle Rock
- Hospitality
- Castle Rock, CO
About this business
Location details
884 Park St, Castle Rock, CO, 80109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Pendemic Fitness Center
Business response:
Thank you for your review.
This review is hidden because it doesn't meet our guidelines.
Poor Every day, I saw housekeeping exiting rooms without their masks on. That didn't instill confidence in my safety. In addition, I spilled a drink on the carpet and when I used a towel to clean it up, the towel was dark gray like the rug was really dirty.
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share yo... read more
First and last time Noise two nights was bad. Sunday night group of bikers were loud,then started fighting at 145am. Monday night room next door was constantly going in and out ,banging door. Have no idea how many young kids where that room,teens sound like 5 to 8. That went on until 1130. We were leaving next morning early,not much sleep. Well not go there again. Staff great. Clean and good location. Second shift desk employee was very good.
Business response:
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you had multiple issues with noise. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your need... read more
Okay, a place to stay When we booked we were under the impression that there was a couch in our room for our 13YO boy to sleep on because we didint think it was appropriate for him to share a bed with his 15YO sister... I contacted the front desk and they blamed it on Booking.com “false advertising” so I asked if they had any roll out beds, I was told they didint offer any such thing. This stay was in a deluxe queen room three day two night stay. The day we left the Linen facility door was left open peaked inside and there s... read more
Business response:
I do apologize for the confusion if the room you had reserved had a pull out couch it would have said this on your reservation. However the room you reserved was not the room with a pull out couch. Sorry for the mis-understanding please make sure to check all details when making a reservation in order to reserve the correct room and avoid confusion. As for the roll away beds we do have 2 at this location however if they are being used we cannot give them to another guest. They might have been in the Linen closet at that mome... read more
Unprofessional front desk clerk Sydney! At check in , Sydney , who was running the front desk, was extremely rude and unprofessional! I had to ask her to put her mask on in the elevator. She complained about showing me our room , and she rolled her eyes at me when I asked about pets. She obviously has a big bad attitude!
Business response:
I am sorry to hear about my staffs actions I will be looking into the issue in order to ensure that these mistakes don't happen again. Thank you for taking the time to leave a review we appreciate the feedback.
This review is hidden because it doesn't meet our guidelines.
It was a pretty low rent experience. Next time we will spend the extra money for something better. Not enough water pressure to wash my hair, tub slippery with no place to hold on for safely getting out, dogs barking late at night in nearby rooms, young people noisy in the hall woke us at 2:00 am, groups of people smoking outside the front door, parking lot very icy, only 4 hangers in the closet (for 2 people) and when we asked for more all they had was two. Close to family’s home, decent price
Business response:
Thank you for taking the time to leave a review. We do have matts available upon request for the tube as well as temporary bars for the shower. Our ADA accessible rooms do have built in bars but our normal room types do not. We apologize for any noise issues we are a pet friendly hotel. We do have more hangers available if needed I will explain this to my staff. Thank you for the feedback.
A little scary. There was a couple having a loud and volatile argument in the hallway outside my door in the early evening. I called the front desk and it took over 5 minutes for someone to arrive to address it.
Business response:
I am sorry to hear that there was a disturbance outside of your room. However it does seem like our staff was able to take care of the situation in a timely manner. Thank you for taking the time to leave a review.
Frequently asked questions about La Quinta Inn & Suites Castle Rock
How is La Quinta Inn & Suites Castle Rock rated?
La Quinta Inn & Suites Castle Rock has a 4.2 star rating with 1,659 reviews.
When is La Quinta Inn & Suites Castle Rock open?
La Quinta Inn & Suites Castle Rock is closed now. It will open at 12:00 p.m.