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La Quinta Inn & Suites Dallas DFW Airport North
- Hospitality
- Irving, TX
About this business
Location details
4850 W John Carpenter Fwy, Irving, TX, 75063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Training needed for “people skills!” My low score for staff ONLY APPLIES TO THE MAN AT THE DESK WHO ANSWERED THE PHONE when I called from the airport for the shuttle pick up. The rest of the staff was most helpful. It took several minutes for him to even answer the phone(you need an answering service) and then he was rude, and because I was upset he threatened to cancel my reservation. I was lost at the airport, and instead of helping me, the line was disconnected. I think he hung up on me. I had to make 6 calls to the hotel... read more
Business response:
Jeannette, I am very sorry to hear of your experience with us. It is very rare to hear of poor customer service. I will be sure to work with this employee and look into what went wrong. Again, I am very sorry to hear of your experience and ensure we will correct any mishaps. Respectfully, Danielle AGM
Okay White bedding was stained with blood... or something worse. Breakfast was just so-so... but the coffee was excellent. Very close to freeways and just a short hop to DFW airport.
Business response:
James, Thank you for taking the time to provide us with your feedback. Your comments have been shared with our management team for review and correction. Respectfully, Danielle AGM
Okay Bad contact, very bad transportation timetable Good room
Business response:
Dear Valued Guest, I am very sorry to hear that our shuttle availability was of concern. We try our best to offer this amenity as smoothly as possible. Your comments have been shared with management. Respectfully, Danielle AGM
Okay
Mejorar transporte. El servicio de transporte desde y hacia el aeropuerto no está disponible 24 horas, y tuve que pedir uber el cual no estaba dentro de mi planificación. Muy buena atención al momento de mi llegada.
Business response:
Ingrid, Thank you for the overall positive feedback. We hope to see you again soon! Respectfully, Danielle AGM
Okay
Worst Experience at a LaQuinta No Wi-Fi, drove around DFW for an hour and half before shuttle went to hotel, card for room didn't work, paid for a deluxe room and no toiletries, The bed was comfortable.
Business response:
Carol, It seems as though there were many issues with your stay. Our front desk is equipped to rectify all of these concerns. We hope that you will give us another chance in the future to better your opinion. Respectfully, Danielle AGM
Fair No frig or microwave in room , beds uncomfortable
Business response:
Misty, Thank you for the constructive feedback. We do offer rooms with these amenities when requested. You will need to upgrade your room selection to the next level during your next visit. Respectfully, Danielle AGM
Bad sleep. When I booked the reservation it was for 3 adults and 2 children. We were given a room with 2 full beds, no sofa pull out, no cot. When I asked about it I was told there weren't anymore cots and the lady at the front desk didn't seem interested in helping. Sleeping was cramped and uncomfortable, although the room was nice. Also, the walls are thin enough to hear the alarms go off in the next rooms. Nice room, air conditioned well.
Business response:
Dear Valued Guest, We are very sorry to hear of your negative experience with us. Your comments have been discussed with our management team. We hope you will give us another chance in the future to better your opinion. Respectfully, Danielle AGM
Frequently asked questions about La Quinta Inn & Suites Dallas DFW Airport North
How is La Quinta Inn & Suites Dallas DFW Airport North rated?
La Quinta Inn & Suites Dallas DFW Airport North has a 4 star rating with 9,864 reviews.
When is La Quinta Inn & Suites Dallas DFW Airport North open?
La Quinta Inn & Suites Dallas DFW Airport North is closed now. It will open at 12:00 p.m.