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La Quinta Inn & Suites Dallas - Hutchins
- Hospitality
- Hutchins, TX
About this business
Location details
1000 Dowdy Ferry Rd, Hutchins, TX, 75141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Will stay at another hotel next time. It smelled like mildew. Bed frame material was stained with God only knows what. Air condition filter needs to be cleaned. It got very muggy in the room. Close to the event we were attending in Ferris.
Business response:
Thank you for staying at La Quinta - Hutchins, and for providing such valuable feedback from your visit. We sincerely apologize for the difficulties you experienced; and rest assured, we will take this survey under careful consideration. It's our pleasure to serve, so please never hesitate to let us know what we can do to make your stay more comfortable. We will address your concerns directly with the housekeeping and maintenance departments and work on the necessary changes so that we may welcome you again in the future!
Guests are obviously NOT welcome The hotel did not react on our request to shift our stay for one day, due to a cancelled international flight. When we arrived, we were charged for one night as a 'no-Show' and the room for the 2nd night was cancelled. How much more do you need to expierence to understand that you are NOT welcome?
Business response:
Dear Guest, Please accept our apology for the inconvenience. We didn't hear any updates from your end so system drop the reservation after no show. Hope this make clear to you. Have a nice day.
Bad customer service no notification given to cancel reservation The customer service was really bad. No explanation of why my reservation was canceled
Business response:
Dear Guest, Please accept our apology for the inconvenience. We do process pre authorized process for all arrivals. Non GTD payment reservation would be drop off so other guest who really need accommodation will get chance to stay in hotel. Hope this clear to you. Have a nice day.
Fair
Very Poor The sheets were gross. Hair in them. Stained. We are not complainers. We were exhausted so we just used the clean bed Good location
Business response:
Thank you for your feedback. We appreciate your comments and will address your issues directly with our housekeeping team. We will continuously work to improve our service as to prevent any future issues. Please accept our apologies and we look forward to earning your business on a future visit to the area.
Very Poor The room was not cleaned all the way. There was straws and trash under everything and the floor was wet in one spot. As well as we ended up leaving at 3 am due to gitting bit up by who knows what. I thought it was just me. But then my son couldn't sleep at all either due to bites. So we checked out and left. Very disappointed I liked that the staff was friendly
Business response:
Dear Guest, Please accept our apology for the inconvenience. "Thank you" for your business and feedback. Please know, we are doing a detailed research on this feedback and we promise an improvisation from here. Best Wishes..
Worst "nice" hotel I've ever experienced The cleanliness was not what I expected. The rooms looked like someone rushed to clean them and forgot keys parts. The sheets on the couch were still dirty (and the couch was pretty gross as well), the cot we used also had dirty sheets. Then we found a live cockroach in our room. While checking for more we discovered trash under the bed, so to me a thorough cleaning did not take place. The pool was also pretty dirty and not well maintained. I expected leaves and bugs since it is outdo... read more
Business response:
Thank you for staying at La Quinta - Hutchins, and for providing such valuable feedback from your visit. We sincerely apologize for the difficulties you experienced; and rest assured, we will take this survey under careful consideration. It's our pleasure to serve, so please never hesitate to let us know what we can do to make your stay more comfortable. We will address your concerns and work on the necessary changes so that we may welcome you again in the future! Thank you again for sharing your concerns!
No sleep! First floor room. Incredibly loud all night. Location
Business response:
Thank you for your feedback. We appreciate your concerns and will address your issues with our team. Please accept our apologies and we look forward to earning your business on a future visit to the area.
Frequently asked questions about La Quinta Inn & Suites Dallas - Hutchins
How is La Quinta Inn & Suites Dallas - Hutchins rated?
La Quinta Inn & Suites Dallas - Hutchins has a 4 star rating with 2,277 reviews.
When is La Quinta Inn & Suites Dallas - Hutchins open?
La Quinta Inn & Suites Dallas - Hutchins is closed now. It will open at 12:00 p.m.