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La Quinta Inn & Suites Dallas - Hutchins
- Hospitality
- Hutchins, TX
About this business
Location details
1000 Dowdy Ferry Rd, Hutchins, TX, 75141, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The smell gave me a sore throat and not a safe area Very unsafe location for a female traveller. Next to a state prison.
Disappointing
Fair
We will never stay here again. Very disappointing for the most part Elevator had problems the first day. It was very slow even after being repaired. Faucet in our bathroom leaky. No maid service at all. They only clean the rooms every three days. This is unheard of. We had to go down to the lobby to get fresh towels. Toilet too low. Difficult for me to get up from. It was fine, nothing special. Scrambled eggs were cold. Muffins were good. Sausage was good. The hours of operation were just right. The refrigerator in our room ... read more
Business response:
Thank you for your feedback. We appreciate your comments and will address your issues directly with our team. We will continuously work to improve our service as to prevent any future issues. Please accept our apologies and we look forward to earning your business on a future visit to the area.
Disaster The staff member Joe was completely rude when I told him that the phone in room was not working, the TV was not a smart TV, and there were no phone chargers in the sockets on the wall. They do have them in the lobby on the table. The phone in the room doesn’t work, and when I told Joe about an elderly person, he said, "Well, they have cell phones." Why would they turn the water off? At 5 pm. There was really nothing I like about the property. They don’t have a smart they don’t have updated wall sockets where you can... read more
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Bad
Will stay at another hotel next time. It smelled like mildew. Bed frame material was stained with God only knows what. Air condition filter needs to be cleaned. It got very muggy in the room. Close to the event we were attending in Ferris.
Business response:
Thank you for staying at La Quinta - Hutchins, and for providing such valuable feedback from your visit. We sincerely apologize for the difficulties you experienced; and rest assured, we will take this survey under careful consideration. It's our pleasure to serve, so please never hesitate to let us know what we can do to make your stay more comfortable. We will address your concerns directly with the housekeeping and maintenance departments and work on the necessary changes so that we may welcome you again in the future!
Guests are obviously NOT welcome The hotel did not react on our request to shift our stay for one day, due to a cancelled international flight. When we arrived, we were charged for one night as a 'no-Show' and the room for the 2nd night was cancelled. How much more do you need to expierence to understand that you are NOT welcome?
Business response:
Dear Guest, Please accept our apology for the inconvenience. We didn't hear any updates from your end so system drop the reservation after no show. Hope this make clear to you. Have a nice day.
Bad customer service no notification given to cancel reservation The customer service was really bad. No explanation of why my reservation was canceled
Business response:
Dear Guest, Please accept our apology for the inconvenience. We do process pre authorized process for all arrivals. Non GTD payment reservation would be drop off so other guest who really need accommodation will get chance to stay in hotel. Hope this clear to you. Have a nice day.
Frequently asked questions about La Quinta Inn & Suites Dallas - Hutchins
How is La Quinta Inn & Suites Dallas - Hutchins rated?
La Quinta Inn & Suites Dallas - Hutchins has a 4 star rating with 2,318 reviews.
When is La Quinta Inn & Suites Dallas - Hutchins open?
La Quinta Inn & Suites Dallas - Hutchins is closed now. It will open at 12:00 p.m.