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La Quinta Inn & Suites Dallas Plano West
- Hospitality
- Plano, TX
About this business
Location details
4800 W Plano Pkwy, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor
ruined our vacation both elevators out of service, I had to carry luggage from the 4th floor down with children also had 3 rooms booked same floors, still waiting on the Manager to give me a call to refund us 1 night, horrible breakfast please stay somewhere else not worth the $$$$
Business response:
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve. Both elevators have been repaired. The Front Office Manager will be reaching out to you. Sarah N. General Manager
Disappointing Beds,cleanliness Beds were too small, smelt like weed.
Disappointing My sheets were dirty and and the tub was dirty as well I had to put a towel in the bottom just to clean up and no manager has contacted me yet
Fair Terrible bed & pillow. The bed made very loud squeaks noise everytime I move and terrible pillow. The La Quinta is our favorite place to stay when we travel but we were very disappointed this time. Location of facility
the stay was mostly good, management needs to learn how to solve problems not make them Staff were pretty useless when it came to solving problems, their only answer was "i'm not the manager talk to her she's the manager" so we would go to the next person and they would say the same thing about not being the manager and say the other was the manager. the maid staff threw out an expensive retainer from our bathroom and staff just ran us around in circles when compensation for the lack of care was needed. We left our stay with... read more
OTHER VISITORS SLAMMED DOORS ALL NIGHT. PILLOWS WERE HARD
Fair Needs a deep cleaning. Spots that one wouldn’t think need cleaning like the ceiling above the shower head. Baseboards in the bathroom. Hairs on the toilet and in the shower when we first got in. Price. Room size. Non smoking. Ac worked well
Beds horrible which allows no restful sleep. We have stayed 3 times at this location, due to the fact we travel w/a pet and the location is close to family we visit. The first and second time we had the exact same room. The pillows and mattress were horrible. This last visit we were in a completely different room, but the results were the same. Bed and pillows were terrible. Went to lobby for coffee and a lady in elevator asked did I rest well. My answer was NO, and You. She and her husband both responded not at all. Their c... read more
Business response:
I am sorry to hear that your experience was anything less than perfect. Your feedback helps us to continue to improve Sarah N. General Manager
Frequently asked questions about La Quinta Inn & Suites Dallas Plano West
How is La Quinta Inn & Suites Dallas Plano West rated?
La Quinta Inn & Suites Dallas Plano West has a 4.3 star rating with 4,204 reviews.
When is La Quinta Inn & Suites Dallas Plano West open?
La Quinta Inn & Suites Dallas Plano West is closed now. It will open tomorrow at 12:00 p.m.