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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Our booking couldn't be found after spending 30 mins waiting with a front desk employee who didn't have any idea what he was doing , luckily we were still able to get a room ,did I mention it was 130 am ,we were ready to go to bed ! We walked in the room ,there was a roach on the furniture , this place was terrible !!! Location is only good thing I can say ,but there are a dozen places nearby that I will go to nxt time
Business response:
Hi and thank you for the review, I am sorry that you did not enjoy your stay with us but after reviewing your reservations and the camera footage, I did notice some of the information in your review is incorrect. We do not have any men working our front desk, so I am not sure where that information came from. You made your reservation on a 3rd party booking site the second before you walked into our building and you were very rude to the Ms. Kim at the front desk when you checked in, she tried her best to be able to find you... read more
Poor The counter person McKenzie was rude not informative enough, chase me and told me at loud that I needed to pay for my drink but she was not at the counter I was embarrassed. Yet the next day all the girls where great thr lady the set up the breakfast was fabulous, I think you should consider replacing McKenzie. The hallway had a really bad smell.. Tha breakfast was very nice.
Business response:
Thank you for the review, I am aware that Makinzie had to say out loud "are you going to pay for your drink", but she was right there working and you did not stop to pay for your drink and did not even come back to the desk after she asked, maybe there was some confusion on her part. I did watch the cameras, so I could see what happened. I am very sorry that she seemed rude about it. We do not want anyone to leave our hotel unhappy. I am very happy that everyone else was great. I will speak to Makinzie and make sure that she... read more
Nice hotel, watch for the local dirtbags who steal from cars in the parking lot. Parking lot security/cameras/ lights. My truck was broken into on Saturday night within view of the hotel front doors. Made for a pretty expensive stay overall. Lots of good things about this hotel! Clean, new, etc. Nice staff, good shuttle service, close to restaurants etc.
Business response:
Hi Alex, Thank you for the review. I am sorry to hear about your truck being broken into. Our parking lot lights are very bright and we have cameras all around the parking lot. Did you let the front desk know. We would file a police report and review the camera footage. Please call the hotel and speak with April, let her know the police report number and she will call and make sure they get any footage we have.
Disappointing
over all good The person who worked Sunday morning. Very rude I like the rooms and the location
Business response:
I am very sorry that you had a bad experience with our front desk agent. I will share the comments with our staff and we will work on improving our customer service.
Although the room was comfortable, there was a barking dog across the hall..Very disturbing! An informed staff! We were told by male front desk agent and a hotel maid that breakfast would be served until 10 AM. It ended at 9.. We weren't happy not getting a normal breakfast!
Business response:
Thank you for the review! We have the breakfast times posted and written on the key card envelope, that we handed you, as well. Breakfast times are from 6AM-9AM every day.
The room given to us got a leaking ceiling and was not in a clean condition. When we asked for a different room, they ga The room we reserved did not meet my expectations. Convenient location.
Business response:
Hello, thank you for the review, I had not heard that we had a room that was leaking on the ceiling, thank you so much for brining it to my attention. I am very sorry that you were unhappy with your room.
Very Poor First we waited for more than an hour for the shuttle on the airport. When we flushed the toilet in our room, the water was all over the bathroom floor and they couldn't fix it in 3 days. The staff was amazing!
Convenient for Bedford and great pet friendly place We were near ice maker and elevator and it is very noisy! Few guests wore masks and it was not enforced. We chose to eat in our room and be safe. Very noisy from people and kids, ice maker and elevator near room. Breakfast ok for COVID, no pet fee, location was good
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.