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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Too loud, no sleep, and management did nothing. 4 hour long loud disturbance that involved profanity was not dealt with in a way that stopped it. Management was not willing to do anything except move our room in the middle of the night. The location was great and it was clean.
Business response:
Hello Mr. Owens, Thank you for the review of our hotel. You actually didn’t get to speak with management yet because you didn’t complain until this morning, and I am off work today, even though you were told that I would give you a call first thing in the morning, you were not happy with that. We are short staffed, so I have worked over 130 hours that last two weeks, I am taking a much needed one day off and I will give you a call in the morning. Thank you!
Fair Hot tub was broken, heat was broke and when i called about it no one came to look at it. Same thing on breakfast evrey day. Price good. Location close to dallas.
Business response:
Hello Laura, thank you for taking the time to review our hotel! We do have a nice hot breakfast, I hope you got to take full advantage if it. I’m so sorry about the hot tub, our pool company is supposed to be out this next week and get it going again. Have a great day!
Fair Staff rude/standoffish, mainly one works breakfast area Lamp shade in bedroom broken Huge crack/gap in room door Needs up grade Lighting in room is horrible
Business response:
Thank you for reviewing our hotel! I am so sorry that you encountered someone rude during you stay, we will definitely address this with our staff. We hope you come back to stay with us again.
ok will not stay here again They said they did not come in to clean the rooms daily because of Covid however our room was not clean hair on the bathroom door and floor ran out of toilet paper and Kleenex and they would not give out extra towels.The staff and management act bothered by you if you ask them for or to do something. The hotel was in a good location
Business response:
Hello, thank you for the review. I’m sorry you were not happy. We have had almost half of our staff out because of Covid and are trying hard to get back to normal. Management is for sure not brother by helping guests, but I’ve had Covid and just returned to work today after being very sick and I’m the manager. We are all just trying to do our best right now. We have toilet paper, we did not run out, but we did run out of Kleenex and are waiting for our shipment, which hopefully gets here tomorrow. Please let me know your nam... read more
Needs work Molded bath tub and no fan in bathroom no air freshener Convenience of shuttle to airport
Business response:
Thank you for the review, we apologize that you were not 100% happy with your stay. Have a great year!
Fair
Bad
Hotel is not maintained with a General Manager that needs to be tought customer service. I will be posting pictures and giving the Hotel a very poor rating on every site that I can. The bathtubs were rusted with mold in both the 1st and 2nd rooms I was given. When I tried to get a refund and leave I was told I could not get a refund for the first night by the GM. The Lady at the front desk had to convey all the information from the GM to me. I could not get the GM to talk to me. I was told she would call me but never did.. V... read more
Business response:
Hello Jeff, Thank you for taking the time to leave us a review. I’m sorry you were not happy but we did try everything to make sure you were happy. You did not find mold in either room, yes there was rust in the bathtub in the first room you were assigned but we moved you immediately, you were then upset because you had to control the AC on the AC in the room instead of the wall thermostat, which will be fixed as soon as all of the back ordered supplies come in. You were unhappy and very ugly to Kim at the front desk. She ca... read more
I have stayed here before, no problem, you have great staff but this was below average for my family our air did not work properly. There were some inappropriately dressed guests going to a party and I had 3 granddaughters who saw them. Friday night my hall and room smelled strongly like marijuana and again, I was embarrassed for my young granddaughters and a bit nauseous. good
Business response:
Thank you for the review, we do try to make sure that guests are dressed appropriately but we cannot control everyone. We did not get a complaint about AC not working, we would have taken care of it immediately.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.