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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Schandalige service Na een lange vlucht kwamen we (gezin met 3 jonge kinderen) aan in het hotel en was onze kamer geannuleerd. Terwijl wij onderweg waren, hebben ze ons gemaild. Omdat we niet reageerden (wat uiteraard niet kon vanuit het vliegtuig) hebben ze onze kamer geannuleerd. We konden kiezen voor een andere kamer tegen een veel hogere prijs. Afgesnauwd door de manager en 'op straat gezet' met drie kleine kinderen na 20 uur reizen. Gelukkig vonden we nog een kamer in het Clarion Inn & suites DFW North. Veel goedkoper e... read more
Business response:
Hello and thank you for the review, and I am very sorry that we couldn't hold your room, with a declined credit card. Your reservation was canceled because your credit card declined and we sent you messages the day before and the day of, with no response. We waited until the last minute we could to cancel the room but unfortunately we were not able to hold the room any longer with no communication. When you did call the hotel, it was to be picked up from the airport and we let you know what happened and went ahead and brough... read more
false advertising on site- airport shuttles in AM pre-reserved only for pilot trainee the rudest manager I have ever experienced check in person tried to be nice even though the manager was horrible
Business response:
Hello Mr. Thomas Gasper, thank you for the review. Your children had to come back to the desk after you checked in to apologize to Jane, our front desk agent, about how you treated her. The reason I was rude to you was because you were treating our employee, Jane, badly. We value your business, but we will not let our staff get treated badly, we value our staff and we want them to be happy while they are working. I do hope you have a good day. Also, you were able to use our shuttle, we picked you up from the airport and deli... read more
Disappointing
Our booking was cancelled. We hate that they cancelled on us, but they kept giving us the run around. So we just left it at that. They cancelled on us before we got there, so we never got the room...
Disappointing they didn’t have the room I booked. pretty disappointing after a long day of flying
Business response:
Thank you for the review, Matthew. We apologize about the mix up with your room, but we did upgrade you to our biggest suite free of charge. We try to make sure that everyone has the room they want but sometimes things come up, there might be a broken AC and in this Texas heat, we try to make sure every room has a working COLD AC. Again, we apologize for the inconvenience, being disappointed after a long day of travel is terrible.
Horrible customer service We came from Oklahoma to visit Six flags over texas. My son had to be taken to the ER from the park due to a heat stroke. I called the hotel to inform them that we would not be staying in Texas and would be driving back to Oklahoma after getting discharged. They refused to work with me didn’t offer me credit or allowed me to cancel my reservation due to our family emergency the front desk wouldn’t even allow me to speak to the manager
Business response:
Hello, Thank you for the review. I am sorry for your frustration and I hope your son is ok. You booked your reservation through Booking.com, and it follows the cancellation policy. You would have needed to go through Booking.com to try to get a cancellation. I have contacted Booking.com and they said that you did not reach out to them at all and there are no messages on the Booking.com portal. We cannot cancel reservations at the hotel when they are made through a third party website, the front desk agent let you know this w... read more
I wouldn’t stay here again, drive to the airport yourself The attitude of the front desk. I called in advance for the shuttle I was never told it would cost $25 a night. I used to work at a hotel we never charged for the shuttle. I called and the girl gave me the times ect but she failed to mention the fee for the shuttle until I was in Dallas. Nowhere on booking did it mention it either. I ended up just sleeping like 3 hours and taking my truck to the airport so I wouldn’t give them any more business. The location has a lot... read more
Business response:
Hello, When you called you never mentioned that you needed to park your car here at our hotel, our shuttle service is free but parking your car at the hotel while you are gone, is not free. That is a package reservation deal, which you did not book nor pay for. We explained to you that the charge would be $25 (once, not per night) more to change to the package PARKSLEEPFLY. We cannot and will not let people park their cars here while they fly out for free. We are not a parking service, I am sorry that you were not happy abou... read more
Disappointing
Fair The people next door had a party..kept us up till 4am. . Clean, comfortable
Business response:
Thank you for the review, Marta. I am very sorry that you were happy with your stay at our hotel. If we know that there is a disturbance, our front desk agents will make sure that it is resolved immediately. We do hope you give our hotel another try in the future.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.