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La Quinta Inn & Suites DFW Airport West - Bedford
- Hotels
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Wouldn't stay there again It's pretty bad when the airport has better quality tp than the hotel you're staying in. The whole 3rd floor smelled like cigarettes and weed in a "non smoking" hotel. The whole bathroom counter was broken in half with pieces just sitting in place and nothing to hold them there. The a/c made a loud noise all night. Located right off the freeway, and Free airport shuttle. The room was quite large and spacious with a microwave and decent size fridge
Business response:
Thank you very much for the review, Mrs. McP. We apologize that you were not happy with your stay. We try to make sure that there are not any guests that break the rules about smoking while in our hotel, but unfortunately not everyone likes to follow the rules, we do kick the people out that break the no smoking rules. We do hope you give us another chance in the future.
Disappointing On check-in was given a dirty room. the bad was unmade. I told staff I was asked if I was sure. the location. the staff was friendly.
Business response:
Thank you so much for the review, Brandi. We are very sorry about the mixup, we had someone check out early that day and the system put the room as rentable. I am glad we were able to move you to a room immediately, but I am very very sorry for the inconvenience. We try really hard to make sure all guests are happy.
Mediocre and expensive. The price. The food quality for breakfast. The cleanliness. The poor quality plumbing. The bed was hard and uncomfortable. The HVAC in the room barely worked. The thermostat on the wall didn't work. HVAC in the hallway didn't work. They were using portable HVAC system with exhaust attached to a makeshift window. I worked but not safe or attractive in my opinion. I honestly want some of my money back. Toilet, sink, and tub all had slow drain/stopped up. Had to be plunged twice. Hall,m and elevator were... read more
Business response:
Hi, Mr. Bennett, thank you for the review, and we are terribly sorry that you did not enjoy your stay with us. I do not have any complaints filed for you, we would have gladly switch your room, had you have let us know that you were unhappy.
HORRIBLE What did I like...NOTHING. In fact after my awful experience of being left in the cold at DWF waiting for Hotel shuttle for over 3hrs I finally end up at the hotel late in the night and got a room with the toilet making noise from the water tank throughout the night. When I spoke with manager about the poor service she could only tell me that passengers have to wait that long for shuttle...so be it, talk about POOR customer service. Besides Lisa at front Desk and driver who apologized, I don't think anyone CARED. Th... read more
Business response:
Hello Mr. Adjei, Thank you for the review of our hotel, I am sorry that you were unhappy, but like I tried to tell you on the phone, I cannot give you a full refund because you had to wait on the shuttle, during a time when hundreds of passengers were stranded due to weather. Our shuttle was picking up people constantly at the airport. We apologize that your flight was canceled but we tried our best to get everyone picked up in a timely manner. We were able to pick you up inside of 1 hour after calling. I hope you have a goo... read more
Fair More comfortable pillows/mattress
Business response:
Thank you for the review of our hotel. I apologize that you were not 100% happy with your stay. We strive to make sure every guest is happy while at our hotel. I hope you give us another chance in the future.
Disappointing, the constant ringing of the front desk phone, the stay was unenjoyable The phone at the lobby desk was constantly ringing. I could hear in my room. Very annoying. The breakfast and coffee were good
Business response:
Thank you for taking the time to review our hotel. I am very sorry that you were not 100% happy. We strive to make sure every guest is happy while they are staying at our hotel.
Fair
Fair I stayed for two nights and the first night I'm getting no rest how people were upstairs making a lot of noise they moved me around but still couldn't get no rest the first night I wish I was compensated for that but oh well I like the service the people and the establishment
Business response:
Thank you for taking the time to review our hotel. I am very sorry that you were not 100% happy. We strive to make sure every guest is happy while they are staying at our hotel.
Disappointing
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,544 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.