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La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
- Hospitality
- Fort Worth, TX
About this business
Location details
3346 Forest Hill Cir, Fort Worth, TX, 76140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The hotel had a very strong smell of air freshener when first walking in like they were trying to cover sometimes up. The room had a cat urine smell. They do allow pets so that could be it. The shower had black mold on the tile and the shampoo and body wash bottles were missing from the thing on the wall. We were honestly too tired to call the front desk and complain. We quickly slept and got out the next morning.
Business response:
Dear Jennifer, Thank you for sharing your feedback. We regret that your experience did not meet expectations. We will address the concerns regarding cleanliness and the air freshener smell to ensure a more pleasant environment for future guests. We appreciate your input and are committed to making necessary improvements. We hope to welcome you again soon. Sincerely, Hotel Manager
Our stay was pretty good. There were a few items in the room that were just ok. There was no overhead lighting in the main room. Only 2 bed lights and one corner floor lamp. The bathroom door was too long for the opening and would stick on the bathroom floor and wouldn't shut completely. The mirrored closet door would not stay shut. There were no directions for the tv on how to get to the channel guide and no guide button on the remote. We finally 'figured it out'. Couldn’t find any local channels for news or weather. Althou... read more
Business response:
Dear Mack, Thank you for your detailed feedback. We apologise for the issues you encountered during your stay. Your comments about the room’s lighting, bathroom door, and TV guide are important, and we will address these concerns with our team to improve the overall guest experience. We appreciate your feedback on the cleanliness and will ensure the floor and hallway issues are resolved. We're glad to hear that the staff made a positive impact, and we hope to offer a more seamless stay on your next visit. Sincerely, Hotel Ma... read more
Well the only thing I’d say I liked about my stay was the comfy bed. Thus however, the shower towels were small, don’t bother to wake up early for the breakfast it’s not even “continental breakfast” as they mentioned I also have requested for a room not to be below family due to have a little quietness but no even tho I came back down to move me to another but it’s always the same old excuses “that’s the only one we have” I mean list goes on but to keep things short I won’t come back definitely not.
Business response:
Dear Hussein, Thank you for your feedback. We apologise for the issues you encountered during your stay. It’s disappointing to hear that your requests were not met and that the breakfast did not meet your expectations. We will address the concerns you raised regarding room placement, towels, and breakfast quality to improve our guest experience. We appreciate your feedback and hope to make improvements moving forward. Sincerely, Hotel Manager
I do not recommend this hotel to anyone. There is only very limited lighting in the room, which is something I have never encountered at any hotel. There is a single bulb light over the door, and two dim lights shining downward on the bedside table. That’s it. It is so dark in the rooms. We couldn’t even read the buttons on the microwave because it was too dark. The HVAC is wonky. While our room was cool, the stairwells are stifling, and the hallway (at least for the 3rd floor) was excessively hot and humid. The bed linens w... read more
Business response:
Dear Nancy, We regret that your experience fell short of expectations. Your concerns about lighting, HVAC, and general maintenance have been noted and will be addressed by our team. Guest comfort remains a top priority, and feedback like yours helps us focus on the areas needing the most attention. We hope to welcome you again soon. Sincerely, Hotel Manager
Needs a good updating. Reasonably priced, but have a lot of problems with the rooms. Room had water damage and smelled like mold. They did change my room but someone should be checking those rooms daily. The remote didn’t work for the tv and the toilet had a lot of issues.
Business response:
Dear LaDarian, Thank you for your feedback. While we’re glad our team was able to relocate you, we apologise for the issues you experienced. Your comments about room conditions and maintenance are important and will be addressed with our team to ensure better quality checks moving forward. We hope to welcome you again soon. Sincerely, Hotel Manager
The worst La Quinta ever. my experience at this location was the worst I’ve ever had. had to switch rooms four times., I asked to speak to a manager and they said he’s on vacation. i’m always renting rooms. This was the worst ever. I feel like I should get a refund. trash in the hallway. Room numbers that have fallen off.
Business response:
Dear Misty, Thank you for sharing your experience. We regret to hear about the multiple room changes and the challenges you faced during your stay. Your concerns regarding maintenance, cleanliness, and lack of management availability have been noted for immediate review. This is certainly not the standard we strive to uphold, and your feedback will be shared with the appropriate teams to ensure better guest care moving forward. We hope to welcome you again soon. Sincerely, Hotel Manager
I will not stay here again. Poor tv choices with no network tv working and the wifi portal made it impossible to use streaming devices. Smoke detector was falling ceiling and no coffee pot in room
Business response:
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear about the issues you encountered during your stay, including the limited TV options, streaming difficulties, and maintenance concerns like the smoke detector and missing coffee pot. This falls short of our usual standards, and we apologise for the inconvenience. We’re committed to improving and will ensure these matters are addressed promptly. We hope to welcome you again soon.Sincerely, Hotel Manager
Business response:
Dear Keandra,We're truly sorry to hear your stay did not meet expectations. A 2 out of 10 rating is concerning, and we’d appreciate more details so we can address the issues directly. Our goal is to provide clean rooms, friendly service, and a comfortable experience for all guests. We’d love the chance to make things right in the future.Sincerely, Hotel Manager
Business response:
Dear Juan,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
How is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX rated?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX has a 3.7 star rating with 2,108 reviews.
When is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX open?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX is closed now. It will open tomorrow at 12:00 p.m.