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La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
- Hospitality
- Fort Worth, TX
About this business
Location details
3346 Forest Hill Cir, Fort Worth, TX, 76140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will not return to this particular La Quinta. I arrived to check in Only to run into a door that didn't open all the way. It started to open, then stopped at about 12 in and I had to push it open enough for me to get through. Those behind the counter were aware of this. I have no idea how long the store has been broken or how long it'll take for them to fix it. The room was missing the room number placard, thankfully food deliveries found the place fine. The door would either slam shut or not close. When exiting, you have ... read more
Business response:
Dear Christa, Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future. Sincerely, Hotel Manager
Nothing still got charged when I didn’t even stayed the night
Business response:
Dear Gilberto, Right now, we have noted your comments as mentioned for further review and investigation. We will investigate the matter thoroughly and take appropriate action to address these issues. I'm sorry for any inconvenience. Sincerely, Hotel Manager
Not enough light in rooms, no coffee maker in room & last day we saw a roach in the room. We will never stay @ a la Quinta again
Business response:
Dear Cathy, Thank you for your feedback. We deeply apologise for the issues you encountered during your stay, including the lack of light, the absence of a coffee maker, and the presence of a roach. This is certainly not the experience we aim to provide. Your concerns will be addressed with the team to ensure these matters are improved for future guests. We sincerely hope you'll reconsider and give us another opportunity to provide a better stay. Sincerely, Hotel Manager
We had no hot water the entire stay but needed the space for traveling. reported construction noise and hot water issue to front desk.
Business response:
Dear John, Thank you for sharing your experience. We apologise for the hot water issue and the construction noise you encountered during your stay. We understand how important these aspects are for a comfortable stay, and we appreciate you bringing it to our attention. We will work to resolve these issues and improve the experience for future guests. We hope to welcome you again soon. Sincerely, Hotel Manager
The hotel had a very strong smell of air freshener when first walking in like they were trying to cover sometimes up. The room had a cat urine smell. They do allow pets so that could be it. The shower had black mold on the tile and the shampoo and body wash bottles were missing from the thing on the wall. We were honestly too tired to call the front desk and complain. We quickly slept and got out the next morning.
Business response:
Dear Jennifer, Thank you for sharing your feedback. We regret that your experience did not meet expectations. We will address the concerns regarding cleanliness and the air freshener smell to ensure a more pleasant environment for future guests. We appreciate your input and are committed to making necessary improvements. We hope to welcome you again soon. Sincerely, Hotel Manager
Our stay was pretty good. There were a few items in the room that were just ok. There was no overhead lighting in the main room. Only 2 bed lights and one corner floor lamp. The bathroom door was too long for the opening and would stick on the bathroom floor and wouldn't shut completely. The mirrored closet door would not stay shut. There were no directions for the tv on how to get to the channel guide and no guide button on the remote. We finally 'figured it out'. Couldn’t find any local channels for news or weather. Althou... read more
Business response:
Dear Mack, Thank you for your detailed feedback. We apologise for the issues you encountered during your stay. Your comments about the room’s lighting, bathroom door, and TV guide are important, and we will address these concerns with our team to improve the overall guest experience. We appreciate your feedback on the cleanliness and will ensure the floor and hallway issues are resolved. We're glad to hear that the staff made a positive impact, and we hope to offer a more seamless stay on your next visit. Sincerely, Hotel Ma... read more
Well the only thing I’d say I liked about my stay was the comfy bed. Thus however, the shower towels were small, don’t bother to wake up early for the breakfast it’s not even “continental breakfast” as they mentioned I also have requested for a room not to be below family due to have a little quietness but no even tho I came back down to move me to another but it’s always the same old excuses “that’s the only one we have” I mean list goes on but to keep things short I won’t come back definitely not.
Business response:
Dear Hussein, Thank you for your feedback. We apologise for the issues you encountered during your stay. It’s disappointing to hear that your requests were not met and that the breakfast did not meet your expectations. We will address the concerns you raised regarding room placement, towels, and breakfast quality to improve our guest experience. We appreciate your feedback and hope to make improvements moving forward. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Ft. Worth - Forest Hill, TX
How is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX rated?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX has a 3.7 star rating with 2,133 reviews.
When is La Quinta Inn & Suites Ft. Worth - Forest Hill, TX open?
La Quinta Inn & Suites Ft. Worth - Forest Hill, TX is closed now. It will open tomorrow at 12:00 p.m.